Client Experience Coordinator - The Landmark

Brobston Group; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Brobston Group in New York City seeks a Client Experience Coordinator to craft bespoke experiences for domestic and global clients at The Landmark, ensuring brand heritage and service standards are upheld.

You will coordinate appointments, private spaces, travel, reservations, and local experiences while building relationships with luxury hotels and partners, mentoring staff, and training teams to deliver flawless service.

Qualifications

• 10+ years of luxury hospitality experience serving very important clients.
• Strong relationships with luxury hotels and restaurants domestically and globally; multilingual skills preferred.
• Exceptional communication, organizational, networking, and itinerary-planning skills; experience coordinating events and travel arrangements.
• Strong administrative skills with proficiency in Microsoft Excel, PowerPoint, and Word.

Responsibilities

• Deliver personalized service and coordinate appointments, private spaces, travel, reservations, and local experiences.
• Build relationships with luxury hotels, restaurants, and hospitality organizations; research new local partners.
• Coordinate client events, manage feedback and escalated concerns; collaborate with store teams for smooth execution.
• Support employee training, internal tours, and service-standard coaching.

Skills

Luxury hospitality

VIP client service

Relationship building

Travel coordination

Event coordination

Microsoft Office

Multilingual

Tools

Excel

PowerPoint

Word

Job description

Summary

The Client Experience Coordinator supports personalized client experiences and appointment business at The Landmark. The role builds bespoke experiences for domestic and global clients while upholding the brand's heritage and service standards.

Responsibilities

• Deliver personalized service and coordinate appointments, private spaces, travel, reservations, and local experiences.
• Build relationships with luxury hotels, restaurants, and hospitality organizations, and research new local partners.
• Coordinate client events, manage feedback and escalated concerns, and collaborate with store teams to ensure smooth execution.
• Support employee training, internal tours, and service-standard coaching.

Requirements

• 10+ years of luxury hospitality experience and proven experience serving very important clients.
• Strong existing relationships with luxury hotels and restaurants, domestically and globally; multilingual skills preferred.
• Exceptional communication, organizational, networking, and itinerary-planning skills, with experience coordinating events and travel arrangements.
• Strong administrative skills and proficiency in Excel, PowerPoint, and Word.