Client Experience Coordinator - The Landmark, NYC

Tiffany & Co.; New York (NY); Hybrid; USD 36,000 - 49,000; Full time

Job summary

Tiffany & Co. in New York's Landmark location seeks a Client Experience Coordinator to deliver the Tiffany Touch to domestic and global clients visiting NYC, coordinating bespoke experiences, reservations, and private spaces.

You will partner with sales, client advisors, and other departments to host moments, research NYC offerings, and ensure a welcoming store environment while addressing any client concerns.

Qualifications

• 3+ years of luxury hospitality experience.
• Multi-Lingual profiles preferred.
• Strong existing relationships with luxury hotels and restaurants both domestically and globally.
• Proven experience working with VIC Clients.
• Proficient in Excel, PowerPoint, Word.

Responsibilities

• Provide highest level of client service to luxury clients.
• Share Tiffany and Co. history, product information and servicing offerings.
• Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation.
• Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points.
• Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City.
• Develop and manage high net worth client experiences while visiting the Landmark.
• Manage schedule of multiple private spaces within the Landmark.
• Manages client appointments flowing through our booking platform Booxi and email inbox.
• Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
• Collect, analyze and report customer feedback and trends to Client Experience Manager/Director.
• Ensures the store environment is welcoming, well-organized and aligned with the brands image and standards.
• Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions.

Skills

Communication

Networking NYC

Event management

Travel arrangements

Itinerary planning

Bespoke experiences

Attention to detail

Time management

Team collaboration

Urgency

Tools

Excel

PowerPoint

Word

Job description

The Tiffany Client Experience Coordinator will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life.

Provide highest level of client service

• Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
• Share appropriate Tiffany and Co. history, product information and servicing offerings
• Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
• Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
• Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City
• Develop and manage high net worth client experiences while visiting the Landmark
• Manage schedule of multiple private spaces within the Landmark
• Manages client appointments flowing through our booking platform Booxi and email inbox.
• Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
• Collect, analyze and report customer feedback and trends to Client Experience Manager/Director.
• Ensures the store environment is welcoming, well-organized and aligned with the brands image and standards.
• Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions.

Partner with Functional Landmark teams

• Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients’ needs
• Ensures effective communication between all departments to ensure smooth execution of client experience programs
• Partner with Client Experience Manager/Director to set and maintain standards for hosting moments
• Coordinate client events to engage existing clients and attract new ones
• Support Client Experience Department on an as-need basis
• Lead internal tours of the Landmark when needed
• Support training of in-Store client experiences and protocols for new employees
• Monitor the customer experience and coach the team to improve service standards when necessary.

Skills and Competencies

• Exceptional Communication skills: verbal and written
• Proven experience networking in and around New York City
• Event and catering management
• Expertise in coordinating car and travel arrangements
• Creation of detailed itineraries
• Ability to create memorable bespoke experiences
• Meticulous attention to detail
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to team environment and collaboration
• Strong sense of urgency

Required Experience

• 3+ years of luxury hospitality experience
• Multi-Lingual profiles preferred
• Strong existing relationships with luxury hotels and restaurants both domestically and globally
• Proven experience working with VIC Clients
• Demonstrates strong administrative skills. (Proficency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.