Service Technician (Job ID 3021355)

ADT Security Services; Springfield (VA); On-site; USD 30,307 - 55,104; Full time

Benefits offered by this job

Full benefits

Casual environment

Medical/Dental/Vision

401(k) matching

Paid time off

Tuition reimbursement

Referral bonuses

Career growth

Job summary

ADT Security Services is seeking a field-based technician to service, test, and support security systems at customers’ homes or small businesses. You will install, maintain, and verify fire and CO detection, networking, and video solutions while ensuring strong customer communication.

The role requires a valid driver's license and a high school diploma, with a competitive hourly pay and full benefits. You will join a team that values service, safety, and ongoing coaching to grow within the

Qualifications

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer-focused mindset
• Ability to thrive in a changing environment
• Valid driver’s license
• High school diploma or equivalent

Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Provide excellent customer service, helping customers understand and maintain their protection at home or business.
• Collaborate in a dynamic, cross-functional environment with customers and coworkers.
• Visit customers’ homes or businesses to provide solutions and support.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer-focused mindset

Ability to thrive in a changing env

Valid driver's license

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

Overview

ADT has helped save lives since 1874 and is the #1 smart home security provider in the U.S. We protect and connect families, businesses and commercial customers with innovative technology and strategic partnerships. Our mission is to help save lives, and we offer opportunities to make a real impact.

Headquartered in Boca Raton, FL and with locations across North America, ADT empowers customers to live more secure and confident lives. For more information, visit www.adt.com.

Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes for wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Provide excellent customer service, helping customers understand and maintain their protection at home or business.
• Collaborate in a dynamic, cross-functional environment with customers and coworkers.
• Visit customers’ homes or businesses to provide solutions and support.

What we’re looking for

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer-focused mindset
• Ability to thrive in a changing environment
• Valid driver’s license
• High school diploma or equivalent

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual, energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement and employee referral bonuses
• Coaching, development and career growth opportunities

Pay and Benefits Disclosure: The pay range for this role is $22.00 - $40.85 per hour and is based on experience and qualifications. Eligible employees receive healthcare benefits, a 401(k) plan with company match, disability coverage, life insurance, wellbeing benefits and paid time off. Employees accrue up to 120 hours in their first year, with accrual increasing after the first year. Six paid holidays are provided.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process and will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds and perspectives. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.