Client Experience Coordinator (Remote)

Nexora Talent; Houston (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Opportunities for growth and advanced

Performance-based compensation

Job summary

Nexora Talent seeks a proactive Client Experience Coordinator to support clients through clear communication, coordinated workflows, and high-quality service delivery.

You will act as the main contact for client inquiries, coordinate requests from start to finish, and ensure timely responses via phone, email, and chat. Flexible work environment with growth opportunities.

Qualifications

• Excellent communication and problem-solving abilities.
• Highly organized with multitasking capability.
• Ability to work independently and manage priorities.
• Basic computer skills including CRM systems, email, and scheduling tools.
• Previous customer service or client coordination experience preferred.

Responsibilities

• Serve as main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify improvement opportunities.

Skills

Strong communication

Problem solving

Organizational skills

Independent work

CRM experience

Tools

CRM systems

Scheduling tools

Email

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation