Client Experience Coordinator - CONTRACTOR (Remote)

TRIMEDX; Indianapolis (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services company is seeking customer service professionals in Indianapolis to enhance patient care. This role offers comprehensive training, a collaborative environment, and the potential for permanent employment. Ideal candidates will possess a high school diploma, typing skills, and a passion for healthcare.

Benefits

Comprehensive training and development opportunities

Supportive and collaborative environment

Qualifications

• High School diploma or equivalent required.
• Typing speed of at least 45 words per minute.
• Experience with customer service preferred.

Responsibilities

• Manage incoming interactions from healthcare professionals.
• Document accurate information in work order systems.
• Partner with clinical professionals to input data.

Skills

Customer service

Active listening

Organization

Typing (45 words per minute)

Education

High School diploma or equivalent

College education preferred

Tools

Microsoft Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary of $17.50 per hour
- Long-term contract with the possibility of transitioning to a permanent position
- Opportunity to work in a supportive and collaborative environment
- Chance to make a positive impact on patient care and experience
- Comprehensive training and development opportunities
- Inclusive workplace culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Manage incoming interactions from healthcare professionals in a timely and courteous manner
- Document accurate information in work order systems and escalate emergency situations as necessary
- Partner with clinical professionals to input data for the servicing of medical equipment
- Demonstrate active listening skills and effectively use resources to resolve customer issues
- Assist with peer coaching and perform follow-up activities as needed

What is Required (Qualifications):
- High School diploma or equivalent required; college education preferred
- Must be able to type at least 45 words per minute
- Experience with Microsoft Outlook or similar email solutions
- Customer service experience preferred
- Understanding of medical equipment terminology and the healthcare environment

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the healthcare industry
- Familiarity with medical equipment servicing and repair processes
- Strong organizational skills and attention to detail
- Ability to adapt to process changes and new training materials

#HealthcareServices #CustomerService #CareerOpportunity #DiversityAndInclusion #PatientCare

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."