Client Experience Coordinator

Escrow Innovations, Inc. & Real Estate Innovations; Riverside (CA); On-site; USD 24,796 - 30,307; Part time

Job summary

Escrow Innovations, Inc. & Real Estate Innovations in Riverside is seeking a Client Experience Coordinator to create lasting impressions and support the escrow process. This part-time position involves welcoming clients, managing phone calls, and ensuring exceptional service.

The ideal candidate is organized, professional, and excels in customer service. Compensation ranges from $18 to $22 per hour based on experience. This role offers an opportunity to transition to full-time and grow professionally.

Qualifications

• Friendly, positive attitude and enjoys helping others.
• Highly organized with exceptional attention to detail.
• Dependable, punctual, and accountable.

Responsibilities

• Welcome clients and visitors with professionalism.
• Answer and direct phone calls with exceptional service.
• Open new escrow files and assist with setup.
• Support Escrow Officers throughout transactions.
• Schedule appointments and coordinate signings.

Skills

Customer service

Organizational skills

Multitasking

Problem-solving

Teamwork

Job description

Client Experience Coordinator (Part-Time)

Be the first impression and create lasting experiences for our Riverside office at Escrow Innovations & Real Estate Innovations. This role involves welcoming clients, answering phone calls, and supporting the escrow process with a focus on professionalism, integrity, teamwork, and exceptional customer service. The position is part-time with the opportunity to transition to full-time.

Responsibilities

• Welcome clients and visitors with professionalism, warmth, and hospitality.
• Answer and direct incoming phone calls with confidence and exceptional customer service.
• Open new escrow files and assist with file setup.
• Support Escrow Officers throughout the transaction process.
• Schedule appointments and coordinate document signings.
• Prepare and organize documents.
• Process incoming mail, packages, and deliveries.
• Maintain office organization and supplies.
• Assist with general administrative and operational tasks.
• Ensure every client interaction reflects our commitment to excellence.

Qualifications

• Friendly, positive, and genuinely enjoys helping others.
• Highly organized with exceptional attention to detail.
• Able to multitask and prioritize in a busy office environment.
• Professional both in person and over the phone.
• Dependable, punctual, and accountable.
• A proactive problem solver who takes initiative.
• Comfortable learning new software and technology.
• Team player who is always willing to help.
• Motivated to learn and grow professionally.

Preferred Qualifications

• Administrative or office experience.
• Customer service experience.
• Escrow or real estate experience.
• Notary Public (or willingness to become commissioned).
• Bilingual (English/Spanish) is a plus.

Compensation

$18 - $22 per hour depending on experience