Client Experience Coordinator

Consultwithtray; Oregon; Hybride; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Remote work

Structured onboarding

Growth opportunities

Team-focused environment

Résumé du poste

Consultwithtray is seeking a Client Experience Coordinator for a fully remote role. You will manage client communications, travel bookings, and service updates with a focus on a smooth, high-quality experience. Bring strong organization and problem-solving to a fast-paced, independent workflow.

No prior travel industry experience is required as full training and onboarding are provided. This position emphasizes reliable, detail-oriented support and proactive issue resolution within a

Qualifications

• Excellent communication and organizational abilities are essential.
• Strong problem-solving skills and attention to detail are expected.
• Ability to work independently using provided systems and resources.

Responsabilités

• Oversee client communications related to travel bookings and itineraries.
• Ensure timely follow-ups, confirmations, and status updates for clients.
• Coordinate scheduling, documentation, and client requests with accuracy.
• Identify and resolve issues to maintain a seamless travel experience.
• Maintain client records across internal systems and contribute to workflow improvements.
• Provide professional support at every stage of the client's travel journey.

Connaissances

Communication skills

Organization

Problem-solving

Independent worker

Tech-savvy

Outils

Booking platforms

Description du poste

We are looking for a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience. This is a fully remote position ideal for someone who is organized, dependable, and comfortable managing multiple client workflows independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.

What You'll Do:

• Oversee ongoing client communications related to travel bookings, itineraries, and service updates
• Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
• Coordinate scheduling, travel documentation, and client requests with accuracy
• Proactively identify and resolve issues to maintain a seamless travel experience
• Maintain detailed client records and booking information across internal systems
• Contribute to workflow improvements that support the overall travel operations team
• Deliver consistent, professional support throughout every stage of the client's travel journey

What Were Looking For:

• Strong communication, organization, and problem-solving skills
• Client service, account management, or customer-facing experience preferred — not required
• Comfortable working independently while utilizing provided systems and resources
• Detail-oriented, reliable, and deadline-driven
• Tech-comfortable and adaptable to new booking platforms and digital tools
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Technical Requirements

• Laptop or desktop computer
• Reliable broadband internet connection
• Smartphone for communication and updates

Why This Role Stands Out:

• 100% remote flexibility
• Structured onboarding and ongoing support
• Clear processes and systems provided
• Growth opportunities within a supportive, team-focused environment