Client Experience Coordinator

The CCS Companies; Norwood (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

The CCS Companies in Norwood, MA is seeking an Account Coordinator to deliver day-to-day client service, support project tracking, prepare client correspondence and presentations, and collaborate with internal teams to execute client strategies.

The role emphasizes handling account issues, maintaining reporting, and contributing to a strong partnership with clients. Strong communication, 1 year of client service, and MS Office proficiency are required, along with a high school diploma.

Qualifications

• Minimum 1 year of client service or call center experience.
• Strong interpersonal and verbal communication skills.
• Proficient with MS Office suite.

Responsibilities

• Provide first-level phone support to CCS client base.
• Assist with client reporting and presentations.
• Research account issues and coordinate with internal teams.
• Prepare PowerPoint presentations and Excel reports.
• Maintain client files and ensure accuracy of documents.
• Support onboarding and transition of tasks to streamline workflows.
• Maintain regular attendance and work onsite.

Skills

Customer service

Verbal communication

Interpersonal skills

Microsoft Office

Education

High School Diploma or GED

Tools

PowerPoint

Excel

Outlook

Word

Job description

The CCS Companies in Norwood, MA is seeking an Account Coordinator to deliver day-to-day client service, support project tracking, prepare client correspondence and presentations, and collaborate with internal teams to execute client strategies.

The role emphasizes handling account issues, maintaining reporting, and contributing to a strong partnership with clients. Strong communication, 1 year of client service, and MS Office proficiency are required, along with a high school diploma.