Client Success Enablement Specialist

ACS Services, Inc.; Brockton (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

ACS Services, Inc. is seeking a Client Success Coordinator in Brockton, MA to support Client Success Managers by handling critical administrative and coordination tasks. The role ensures accuracy across quoting, renewals, and TBR preparation, enabling CSMs to focus on strategic client engagement and value delivery.

You will collaborate with Sales, Service Delivery, and Finance to execute Client Success processes reliably and on time, driving improved customer outcomes and team efficiency.

Qualifications

• Experience with CRM systems, quoting tools, and workflow boards.
• Organized, detail-oriented, and reliable.
• Strong written and verbal communication skills.
• Able to manage multiple priorities without dropping details.
• MSP, SaaS, or professional services experience is a plus.

Responsibilities

• Quoting & Opportunity Support: Create and prepare quotes for renewals, upgrades, project services, and approved opportunities; update CRM; coordinate with Sales, Finance, and Delivery.
• Renewal Management: Track upcoming renewals and prepare renewal quotes and documentation in advance; support proactive renewal discussions during TBRs.
• Client Success Ticket Board Management: Manage the Client Success ticket board; document actions; monitor aging items; ensure process hygiene.
• Collaboration & Process Support: Coordinate between Client Success, Sales, Delivery, and Finance; improve processes; maintain templates and SOPs.

Skills

Organizational skills

Written communication

Cross-functional collaboration

Attention to detail

CRM navigation

Tools

CRM systems

Quoting tools

Workflow boards

Job description

ACS Services, Inc. is seeking a Client Success Coordinator in Brockton, MA to support Client Success Managers by handling critical administrative and coordination tasks. The role ensures accuracy across quoting, renewals, and TBR preparation, enabling CSMs to focus on strategic client engagement and value delivery.

You will collaborate with Sales, Service Delivery, and Finance to execute Client Success processes reliably and on time, driving improved customer outcomes and team efficiency.