Account Coordinator

Officeworks Inc.; Morristown (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Officeworks Inc. is seeking an Account Coordinator to support the sales team by delivering top-tier service to clients. The role focuses on preparing quotes, proposals, and pricing documents, and processing orders to ensure timely delivery.

The candidate will collaborate with designers, manufacturers, reps, and installers, maintaining clear communication and accurate records. Ideal candidates have 2–5 years in customer service or sales support, experience with ERP/CRM systems, and proficient MS

Qualifications

• 2–5 years of experience in customer service or sales support.
• Experience with Contracts & government/public sector is a plus.
• Hands-on experience with ERP and CRM systems.
• Proficiency with MS Office Suite, particularly MS Excel.
• Able to work well in a team environment.
• Physical ability to lift up to 15 pounds.

Responsibilities

• Assist sales and senior coordinators with quotes and proposals.
• Create pricing documents for client or designer presentations.
• Follow up on pricing/product requests with manufacturers, reps and installers.
• Record and save pricing information gathered during bid/quote process.
• Place orders with manufacturers within 24 hours and confirm receipt within 3 days.
• Review acknowledgments and revisions; track shipments and confirm ship dates.
• Track product shipments to warehouse and confirm receipt.
• Provide timely communication on project status to sales and senior coordinators.
• Prepare and maintain status reports for clients as needed.
• Coordinate delivery and installation, including packets, schedules and punch list resolution.
• Assist with bids for sales, designers, and project managers.
• Run backlog reports bi-weekly and share with senior coordinators.
• Maintain prompt, reliable attendance.

Skills

Customer service

Sales support

Communication

Teamwork

Education

High School diploma or equivalent

Tools

ERP systems

CRM systems

MS Excel

Job description

The Account Coordinator is responsible for assisting the sales team by providing the highest quality of service and support to our clients.Responsibilities include preparation of quotes and proposals, creation of pricing documents and processing orders.

Duties and Responsibilities

• Assist sales and senior coordinators with the preparation of quotes and proposals.
• Create pricing documents as requested by sales for presentation to clients or designers.
• Follow up on all pricing/product requests sent to manufacturers, reps and installers.
• Record and save all pricing information and backup gathered during bid/quote process.
• Place orders with manufacturer within 24 hours and confirm receipt within 3 days.
• Review acknowledgments and all revisions, track and confirm COM shipments, check shipment status prior to and on confirmed manufacturer ship dates.
• Track product shipment to warehouse and confirm receipt.
• Provide timely and concise communication regarding project status to sales and senior coordinators.
• Prepare and maintain status reports for clients, as needed.
• Follow up on items regarding damages, replacements, short shipments and any open or unresolved customer issues.
• Enter all receiving and delivery information for orders in Team Design.
• Coordinate delivery and installation, including but not limited to, installation packets, schedules and punch list resolution on a day to day basis. Consult with senior coordinator for projects.
• Assist sales, senior account coordinators, designers and project managers with the preparation of bids.
• Complete CAL133 applications for BFD and check requests (Boston Only)
• Run backlog reports as scheduled on bi-weekly basis and distribute to senior coordinators.
• Prompt, reliable and regular attendance

Education and Experience:

• High School diploma or equivalent.
• 2-5 years of experience in related customer service or sales support role.
• Experience with Contracts & working with the government/public sector is a plus
• Hands on experience with ERP and CRM systems.
• Proficiency with MS Office Suite, particularly MS Excel.
• In-depth understanding of sales principles and customer service practices.
• Must work well in team environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.