Client Experience Concierge: High-Touch Front Desk Lead

Build My Great Team® by Atticus®; Southfield (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Bonus eligibility

Job summary

The Law Offices of Joumana Kayrouz in Southfield, Michigan is seeking a Client Services Concierge to be the welcoming face and voice of the firm. You will triage client matters, de-escalate difficult situations, and ensure clients feel informed and supported throughout their case lifecycle.

You will work closely with the owner as her right-hand client relationship manager, coordinating with attorneys, paralegals, and staff to deliver warm, professional service in a fast-paced, high-touch

Qualifications

• High-level customer service experience in luxury or high-touch environments preferred.
• Warm, polished phone and in-person manner.
• Strong organization to juggle calls, scheduling, and follow-ups.
• Clear written and verbal communication.
• Discretion with confidential information required.
• Bilingual ability in Arabic or Spanish is a plus.

Responsibilities

• Greet clients and visitors and make them feel welcome.
• Answer and route calls promptly and professionally.
• Handle new inquiries and connect callers to the right team member.
• Provide status updates, reminders, and follow-up calls.
• Schedule appointments for attorneys and staff.
• Maintain accurate client details and case notes.
• Coordinate with attorneys, paralegals, and case managers for quick answers.
• Manage front-desk operations and office presentation.
• Assist with intake paperwork and explain next steps.
• De-escalate upset or anxious clients with care.

Skills

High-touch customer service

Phone and in-person communication

Organization and multitasking

Written and verbal communication

Discretion with confidential info

Arabic or Spanish bilingual

Job description

The Law Offices of Joumana Kayrouz in Southfield, Michigan is seeking a Client Services Concierge to be the welcoming face and voice of the firm. You will triage client matters, de-escalate difficult situations, and ensure clients feel informed and supported throughout their case lifecycle.

You will work closely with the owner as her right-hand client relationship manager, coordinating with attorneys, paralegals, and staff to deliver warm, professional service in a fast-paced, high-touch