Client Experience Concierge

CityVet Career Center; Town of Florida (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Arista hospital seeks a Client Experience Concierge to be the friendly contact for clients during appointments, drop-off/pick-up, and visitation times.

The role emphasizes guest experience in the lobby and exam areas, collaboration with the Care Navigation Team, and ensuring smooth communication across hospital staff while maintaining a welcoming environment.

Qualifications

• Experience in customer service is required.
• Comfort in hospital clinical environment is required; veterinary experience preferred.
• Ability to multitask and prioritize during busy times.
• Ability to kindly and compassionately communicate with clients during stress.
• Clear and friendly communication with veterinary staff via direct, phone, and text.

Responsibilities

• Focus on the guest experience for each client in the hospital lobby, exam rooms, or visiting their pet.
• Collaborate with Care Navigation Team to ensure a streamlined, well organized and comfortable experience for each client and their pet.
• Facilitate hospital teams' ability to work efficiently by managing the flow of updates and information through appropriate channels.
• Be the friendly and professional face of the Arista hospital.
• Maintain a clean and comfortable lobby and exam room environment.

Skills

Customer service

Communication

Multitasking

Stress management

Interpersonal skills

Job description

Position Overview: The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times.

RESPONSIBILITIES & DUTIES

• Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet.
• Work closely with the Care Navigation Team to ensure a stream-lined, well organized and comfortable experience for each client and their pet
• Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels
• Be the friendly and professional face of the Arista hospital
• Maintain clean and comfortable lobby & exam room environment

QUALIFICATIONS

• Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/ ER veterinary medicine preferred
• Customer service experience required
• Ability to multitask and prioritize during busy times
• Ability to kindly and compassionately communicate with clients during times of stress and to defuse tension by seeking appropriate support as needed
• Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical staff
• Commitment to customer service, high quality care and excellence

COMPENSATION

• Competitive hourly pay; part time and full time opportunities
• Benefits dependent on hours worked