Sales Support Specialist

Lone Star Group; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Lone Star Group in Houston, TX is seeking a Sales Support Specialist to provide critical support for healthcare clients. This role involves managing client communications, ensuring outstanding service delivery, and collaborating with sales and operational teams.

The ideal candidate has 2-5 years of experience in customer service or sales support, and is skilled in CRM systems and Microsoft Office. A valid driver's license is also required.

Qualifications

• 2-5 years in customer service, sales support, or client-facing support roles.
• Experience in healthcare technology is preferred.
• Ability to travel locally and have a valid driver's license.

Responsibilities

• Follow company processes to ensure product quality and delivery.
• Handle inbound and outbound customer calls on various topics.
• Maintain client communication and document interactions.
• Identify opportunities for additional products and services.

Skills

Strong communication and interpersonal skills

Highly organized with strong attention to detail

Customer-focused

Education

High School Diploma or equivalent

Associate degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Job Details

Job Location: LSC Houston - Houston, TX 77053

Position Type: Full Time

Salary Range: $50,000.00 - $60,000.00

At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee‑owned company, every team member shares our collective success.

Job Purpose

The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications’ healthcare client base. This position serves as a primary day‑to‑day contact for assigned accounts, ensuring consistent communication, high‑quality service execution, and seamless coordination across internal teams. This is a client‑facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.

Duties and Responsibilities

• Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost.
• Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
• All employees are required to actively participate in the LSC Safety Program.
• Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.
• Other duties as assigned.

Sales and Customer Support

• Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status.
• Assess customer needs and recommend renewals, upgrades, and new solutions.
• Provide product education and support to customers.
• Coordinate troubleshooting of basic technical or service-related issues.

Client Relationship Management

• Serve as a liaison and coordinate contacts for assigned healthcare clients.
• Maintain consistent communication through regular outreach and follow‑up.
• Build strong relationships with stakeholders and decision‑makers.
• Ensure client needs are addressed promptly and effectively.

Account Coordination & Execution

• Coordinate across internal teams to ensure accurate and timely execution.
• Track ongoing client activity including installations and upgrades.
• Maintain visibility into account timelines, deliverables, and milestones.
• Process customer orders, including order entry, review, and tracking.
• Support billing reconciliation and prepare account‑related documentation for clients.

Reporting & Administration

• Maintain accurate and up‑to‑date Q360 records.
• Track account interactions and project progress.
• Create, process, and maintain reports for assigned clients.
• Support reporting and internal account planning.
• Assist with credit requests and invoice coordination.
• Accountable for contractor prequalification updates and renewals.

Opportunity Identification & Growth Support

• Identify opportunities for additional products and services within existing accounts.
• Gather insight into client needs and market activity.
• Provide feedback on customer satisfaction and improvement opportunities.
• Partner with senior sales team members to support growth initiatives.

CRM & Process Management

• Maintain accurate and up‑to‑date CRM records.
• Track account interactions and project progress.
• Support reporting and internal account planning.

Issue Resolution & Customer Experience

• Proactively identify and resolve customer issues.
• Escalate delays or problem areas and recommend solutions.
• Collaborate internally to ensure high‑quality service delivery.
• Maintain a consistent, positive client experience.

Qualifications

Required:

• High School Diploma or equivalent.
• 2‑5 years in customer service, sales support, account coordination, or client‑facing support roles.

Preferred:

• Experience in healthcare technology or related industries.

Additional Requirements:

• Ability to travel locally within the region.
• Occasional travel to other Lone Star regions.
• Valid driver’s license and reliable transportation.

Education Requirements:

• High School Diploma or GED, with a minimum of 3 years office‑related experience, OR
• Associate degree from an accredited college with 2 years working experience, or on‑the‑job training may substitute as equivalent.

Skills:

• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities effectively.
• Customer‑focused and proactive problem‑solving mindset.
• Experience with CRM systems.
• Proficiency in Microsoft Office Suite.
• Understand and adhere to company policies and applicable laws.