Client Experience & Boutique Operations Coordinator

The Treatment Skin Boutique; Claremont (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Treatment Skin Boutique in Claremont, CA is seeking a Client Experience Coordinator (CEC) to ensure a welcoming, organized, and professional environment for clients and team members. The role supports daily operations, scheduling, and client services across locations.

Ideal candidates are proactive, detail-oriented, and collaborative, with strong hospitality sensibilities and a commitment to maintaining high standards of service in a fast-paced boutique setting.

Qualifications

• Strong customer service and client support skills.
• Ability to multitask without losing sight of client experience.
• Experience in an elevated retail, hospitality, or service environment.
• Excellent organizational skills across multiple priorities.
• Willingness to learn and adapt to new processes.
• Proactive decision-making and problem solving.
• Strong written and verbal communication.
• Collaborative team player with professional demeanor.
• Available to work flexible shifts or weekends.

Responsibilities

• Ensure a high level of client experience and satisfaction.
• Manage appointment scheduling and optimization using scheduling software.
• Build and maintain professional, trusting relationships with clients.
• Maintain clean, presentable retail and back-of-house areas.
• Provide knowledgeable guidance on treatments and offerings.
• Support Esthetician staff with laundry rotation and operational support tasks.
• Own client interactions to ensure a positive experience.
• Assist with opening and closing boutique operations.
• Coordinate inventory to keep supplies stocked.
• Provide operational support across locations as needed.
• Maintain attention to day-to-day operational needs.
• Contribute to a clean, organized, and visually appealing environment.
• Identify improvement opportunities to leadership.
• Perform additional duties to support operations and initiatives.

Skills

Customer service

Multitasking

Organizational skills

Adaptability

Communication

Collaborative

Proactive

Weekend availability

Professional demeanor

Tools

Scheduling software

Job description

The Treatment Skin Boutique in Claremont, CA is seeking a Client Experience Coordinator (CEC) to ensure a welcoming, organized, and professional environment for clients and team members. The role supports daily operations, scheduling, and client services across locations.

Ideal candidates are proactive, detail-oriented, and collaborative, with strong hospitality sensibilities and a commitment to maintaining high standards of service in a fast-paced boutique setting.