Elevated Client Experience Concierge

The Treatment; Claremont (CA); On-site; USD 24,796 - 38,572; Full time

Job summary

The Treatment Skin Boutique in Redlands/CA is seeking a Client Experience Coordinator to support daily operations and elevate client visits. You will manage scheduling, greet clients, and help maintain a welcoming, organized environment across locations.

Ideal candidates have experience in elevated retail or hospitality, strong organizational and communication skills, and a collaborative, proactive approach to front-desk and boutique operations. Flexible shifts may be required.

Qualifications

• Strong customer service and client support skills.
• Ability to multitask without losing sight of client experience.
• Experience in an elevated retail, hospitality, or service environment.
• Strong organizational skills with the ability to support multiple operational priorities.
• Demonstrates adaptability and a willingness to learn.
• Ability to operate business software and scheduling systems.
• Proactive decision-making and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to contribute positively to a collaborative team environment.
• Professional, proactive, and engaged approach to work.
• Available to work flexible shifts or weekends, as needed.

Responsibilities

• Ensure a high level of client experience and satisfaction throughout each stage of the client visit.
• Manage appointment scheduling and optimization utilizing company scheduling software.
• Build and maintain professional, trusting relationships with clients.
• Maintain clean and visually presentable retail and back-of-house areas.
• Provide clients with knowledgeable guidance regarding treatments, services, and boutique offerings.
• Support Esthetician staff with laundry rotation and operational support tasks, as needed.
• Take ownership of client interactions to help ensure a positive and professional experience.
• Support day-to-day boutique operations, including opening and closing procedures.
• Assist with inventory coordination to help ensure non‑medical supplies, office materials, and retail products remain stocked and organized during opening, downtime, and closing.
• Provide operational support across locations, as needed.
• Maintain attentiveness to day-to-day operational needs to help ensure the boutique remains prepared to support client services.
• Contribute to maintaining a clean, organized, and visually appealing environment throughout the boutique.
• Identify and communicate operational improvement opportunities to leadership.
• Perform additional duties as assigned to support boutique operations and client experience initiatives.

Skills

Customer service

Multitasking

Hospitality experience

Organizational skills

Scheduling software

Proactive decision-making

Communication skills

Team player

Tools

Scheduling systems

Job description

The Treatment Skin Boutique in Redlands/CA is seeking a Client Experience Coordinator to support daily operations and elevate client visits. You will manage scheduling, greet clients, and help maintain a welcoming, organized environment across locations.

Ideal candidates have experience in elevated retail or hospitality, strong organizational and communication skills, and a collaborative, proactive approach to front-desk and boutique operations. Flexible shifts may be required.