Client Experience Coordinator

The Treatment Skin Boutique; Claremont (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Treatment Skin Boutique in Claremont, CA is seeking a Client Experience Coordinator (CEC) to ensure a welcoming, organized, and professional environment for clients and team members. The role supports daily operations, scheduling, and client services across locations.

Ideal candidates are proactive, detail-oriented, and collaborative, with strong hospitality sensibilities and a commitment to maintaining high standards of service in a fast-paced boutique setting.

Qualifications

• Strong customer service and client support skills.
• Ability to multitask without losing sight of client experience.
• Experience in an elevated retail, hospitality, or service environment.
• Excellent organizational skills across multiple priorities.
• Willingness to learn and adapt to new processes.
• Proactive decision-making and problem solving.
• Strong written and verbal communication.
• Collaborative team player with professional demeanor.
• Available to work flexible shifts or weekends.

Responsibilities

• Ensure a high level of client experience and satisfaction.
• Manage appointment scheduling and optimization using scheduling software.
• Build and maintain professional, trusting relationships with clients.
• Maintain clean, presentable retail and back-of-house areas.
• Provide knowledgeable guidance on treatments and offerings.
• Support Esthetician staff with laundry rotation and operational support tasks.
• Own client interactions to ensure a positive experience.
• Assist with opening and closing boutique operations.
• Coordinate inventory to keep supplies stocked.
• Provide operational support across locations as needed.
• Maintain attention to day-to-day operational needs.
• Contribute to a clean, organized, and visually appealing environment.
• Identify improvement opportunities to leadership.
• Perform additional duties to support operations and initiatives.

Skills

Customer service

Multitasking

Organizational skills

Adaptability

Communication

Collaborative

Proactive

Weekend availability

Professional demeanor

Tools

Scheduling software

Job description

POSITION SUMMARY

The Client Experience Coordinator (CEC) is responsible for supporting the daily facilitation of The Treatment Skin Boutique’s elevated client experience. The CEC is a detail-oriented team member who helps maintain operational flow and contributes to a welcoming, organized, and professional environment for clients and team members alike. This role requires a strong interest in hospitality and client experience within a fast-paced team environment. The ideal candidate is proactive, organized, collaborative, and committed to supporting a high standard of service and operational consistency.

Claremont: FT, PT, Hoilday Seasonal

ESSENTIAL FUNCTIONS

• Ensure a high level of client experience and satisfaction throughout each stage of the client visit.
• Manage appointment scheduling and optimization utilizing company scheduling software.
• Build and maintain professional, trusting relationships with clients.
• Maintain clean and visually presentable retail and back-of-house areas.
• Provide clients with knowledgeable guidance regarding treatments, services, and boutique offerings.
• Support Esthetician staff with laundry rotation and operational support tasks, as needed.
• Take ownership of client interactions to help ensure a positive and professional experience.
• Support day-to-day boutique operations, including opening and closing procedures.
• Assist with inventory coordination to help ensure non-medical supplies, office materials, and retail products remain stocked and organized during opening, downtime, and closing.
• Provide operational support across locations, as needed.
• Maintain attentiveness to day-to-day operational needs to help ensure the boutique remains prepared to support client services.
• Contribute to maintaining a clean, organized, and visually appealing environment throughout the boutique.
• Identify and communicate operational improvement opportunities to leadership.
• Perform additional duties as assigned to support boutique operations and client experience initiatives.

PREFERRED/DESIRED QUALIFICATIONS

• Strong customer service and client support skills
• Ability to multitask without losing sight of client experience
• Experience in an elevated retail, hospitality, or service environment
• Strong organizational skills with the ability to support multiple operational priorities
• Demonstrates adaptability and a willingness to learn
• Ability to operate business software and scheduling systems
• Proactive decision-making and problem-solving skills
• Effective written and verbal communication skills
• Ability to contribute positively to a collaborative team environment
• Professional, proactive, and engaged approach to work
• Available to work flexible shifts or weekends, as needed

WORK ENVIRONMENT PHYSICAL REQUIREMENTS

• Prolonged standing and walking
• Possible bending, reaching, and occasional lifting of supplies or products
• Repetitive hand movement with use of clinical equipment and sharps
• Consistent computer and screen usage
• Occasional travel between locations

California Consumer Privacy Act (CCPA) Notice

The Company may collect and use personal information from job applicants for business purposes permitted under the California Consumer Privacy Act and related regulations. This information may include identifiers (such as name and contact details), professional and employment-related information, education information, and any other data you voluntarily provide during the application process. We collect this information to evaluate your qualifications, communicate with you, conduct interviews, perform background checks (if applicable), comply with legal obligations, and maintain appropriate hiring records. We retain applicant information only for as long as necessary for recruitment, compliance, and business operations.

The Company does not sell or share applicant personal information for cross-context behavioral advertising. For more details about the categories of data we collect, our purposes for use, retention periods, and your rights to access, correct, or delete your personal information, reach out to [e-mail]. California applicants may submit CCPA rights requests as outlined herein.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.