Client Experience Banking Specialist

SmartBank; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

SmartBank is seeking a friendly Teller to greet clients, answer questions, and direct them to the right staff. You will process deposits, withdrawals, and payments while adhering to bank policies and maintaining confidentiality.

The role requires strong customer service, math skills, and reliability, with the ability to stand, balance cash drawers, and work Saturdays as needed in a Kentucky branch.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum one year of banking experience preferred.
• Sales experience preferred.
• Strong customer service and math skills required.

Responsibilities

• Upholds SmartBank Core Values and Way.
• Greet clients and direct to staff; assist in person or by phone.
• Process transactions and maintain accuracy per policies.
• Assist with branch opening/closing procedures and cash handling.
• Maintain confidentiality and comply with laws.

Skills

Customer service

Math skills

Communication

Detail-oriented

Team player

Attendance reliability

Education

High school diploma

Associate degree

Tools

PODs

Cash drawers

Ten-key

Microsoft Office

Job description

SmartBank is seeking a friendly Teller to greet clients, answer questions, and direct them to the right staff. You will process deposits, withdrawals, and payments while adhering to bank policies and maintaining confidentiality.

The role requires strong customer service, math skills, and reliability, with the ability to stand, balance cash drawers, and work Saturdays as needed in a Kentucky branch.