Client Experience & Banking Consultant II (Float)

Flagstar Bank; Hesperia (CA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid time off

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant II - Float who travels between Branch locations in Hesperia, CA to deliver high-quality financial services and resolve customer inquiries. The role emphasizes client management, retention, and connecting customers with Mortgage and Business Banking experts.

This position involves more lending and basic investment interactions, requiring strong communication and sales skills to help clients meet their financial goals across multiple

Qualifications

• Education: High School / GED or foreign equivalent.
• Experience: 4–5 years in customer service and sales, specifically in financial services.
• Ability to train and mentor others on products and procedures.

Responsibilities

• Support sales targets for growth in deposits, loans, and non-interest income.
• Resolve customer questions, problems and complaints with timely, effective communication.
• Deliver client engagement and education to promote retention and referrals.
• Handle compliant, accurate banking transactions and adhere to regulatory requirements.

Skills

Customer service

Sales experience

Financial services

Training others

Digital products

Education

High School Diploma or equivalent

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant II - Float who travels between Branch locations in Hesperia, CA to deliver high-quality financial services and resolve customer inquiries. The role emphasizes client management, retention, and connecting customers with Mortgage and Business Banking experts.

This position involves more lending and basic investment interactions, requiring strong communication and sales skills to help clients meet their financial goals across multiple