Client Experience & Banking Advisor

Bank of America; Little Rock (AR); On-site; USD 36,000 - 60,000; Full time

Job summary

Bank of America is hiring to engage clients in the lobby, educate on self-service resources, and process transactions efficiently. You’ll build relationships to meet financial needs and connect clients to solutions that support their financial goals.

The role emphasizes strong communication, adherence to laws, and collaboration with banking specialists. Weekend hours may be required; training occurs at a central location with potential relocation within commuting distance.

Qualifications

• Must possess strong interpersonal and communication skills.
• Ability to educate clients on self-service banking options.
• Ability to identify solutions for clients’ financial needs.
• Strong attention to detail and adherence to laws and regulations.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow processes to act in the client and bank's best interests and comply with laws.
• Grow knowledge by collaborating with experts in small business, lending, and investments.
• Manage center traffic, appointments, and outbound calls effectively.
• Drive the client experience and service quality.
• Manage cash handling responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree in Business or related field (e.g., business management, business administration, finance)

Job description

Bank of America is hiring to engage clients in the lobby, educate on self-service resources, and process transactions efficiently. You’ll build relationships to meet financial needs and connect clients to solutions that support their financial goals.

The role emphasizes strong communication, adherence to laws, and collaboration with banking specialists. Weekend hours may be required; training occurs at a central location with potential relocation within commuting distance.