Client Experience Banking Advisor

Bank of America; Burlington (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Employee support and development

Job summary

Bank of America is hiring for a role in Massachusetts. You will engage clients in the lobby, educate them on self-service options, and accurately process cash transactions while building relationships and driving a superior client experience.

The position requires strong communication, a proactive service mindset, and the ability to work weekends or extended hours as needed. A high school diploma is required, with a bachelor’s or related associate’s degree preferred. Benefits are offered.

Qualifications

• Self-starter with strong work ethic and results-oriented.
• Collaborates effectively to build relationships and get things done.
• Excellent communication; comfortable explaining self-service banking to clients.

Responsibilities

• Engages clients in lobby to educate and assist with self-service resources.
• Processes cash transactions accurately and efficiently for clients as needed.
• Develops deep knowledge of financial and life priorities to connect clients to solutions.
• Builds relationships to meet clients' financial needs and drives client experience.
• Manages cash responsibilities and center traffic; follows risk culture and guidelines.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance

Job description

Bank of America is hiring for a role in Massachusetts. You will engage clients in the lobby, educate them on self-service options, and accurately process cash transactions while building relationships and driving a superior client experience.

The position requires strong communication, a proactive service mindset, and the ability to work weekends or extended hours as needed. A high school diploma is required, with a bachelor’s or related associate’s degree preferred. Benefits are offered.