Client Experience Banker – IRM & Outreach Specialist

Crump Life Insurance Svcs Inc

Thomson (GA)

On-site

USD 34,000 - 52,000

Full time

12 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid time off

Job summary

Truist Financial Corporation in the United States (Georgia) seeks a customer-focused teller/CSR to deliver timely client transactions and maintain accurate records while promoting digital self-service tools and upsell opportunities. The role includes outbound outreach and supporting Integrated Relationship Management (IRM) activities to meet client needs.

You will participate in team routines, keep up with product knowledge, and adhere to controls and policies, including weekend/extended hours

Qualifications

High school diploma or equivalent education.
Two years of teller or cash handling or client service experience.
Six months of client relationship building or sales experience.
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
Ability to master PC keyboard and software skills necessary for branch automation.
Ability to multi-task under time constraints.
Demonstrated proficiency in basic computer applications, such as Microsoft Office.
Ability to travel to accommodate temporary staffing needs.
Ability to work weekends and/or extended hours with occasional travel and overnights may be included.

Responsibilities

Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.