Client Experience Banker I

TD Bank Group; Mount Holly Township (NJ); On-site; USD 29,000 - 37,000; Part time

Job summary

TD Bank Group in Mount Holly, New Jersey, is seeking a part-time Client Service Associate to deliver friendly, accurate everyday banking transactions and educate clients on products and digital tools. You will guiding clients, handling inquiries, and referring opportunities to partners to help reach financial goals while maintaining TD's risk and compliance standards.

The role emphasizes hospitality, effective communication, and the ability to manage client flow in a fast-paced branch

Qualifications

• High school diploma or GED
• 1 year demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone)
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences
• Creates personalized, client-first interactions that establish trust from the initial engagement
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience and financial well-being
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma or GED

1 year client experience

Teller experience preferred

Notary license preferred

Tools

Microsoft Office

Job description

TD Bank Group in Mount Holly, New Jersey, is seeking a part-time Client Service Associate to deliver friendly, accurate everyday banking transactions and educate clients on products and digital tools. You will guiding clients, handling inquiries, and referring opportunities to partners to help reach financial goals while maintaining TD's risk and compliance standards.

The role emphasizes hospitality, effective communication, and the ability to manage client flow in a fast-paced branch