Client Experience Banker

Bank of America; Calumet City (IL); On-site; USD 34,000 - 36,000; Full time

Job summary

Bank of America in Illinois is seeking associates for a Financial Center role focused on engaging clients and guiding them through self-service banking channels while processing cash transactions and learning the financial products that meet client goals.

The role requires strong relationship skills, adherence to laws and procedures, and flexibility to work weekends or extended hours as needed. Training occurs at a designated center before potential relocation within commuting distance.

Qualifications

• Minimum Education: High School Diploma / GED / Secondary School or equivalent.
• Bachelor’s Degree or business-relevant Associate’s Degree such as business management, business administration or finance is preferred.
• Experience in financial services and knowledge of financial services industry is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor’s Degree or relevant Associate’s Degree (business management/administration/finance)

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Illinois is seeking associates for a Financial Center role focused on engaging clients and guiding them through self-service banking channels while processing cash transactions and learning the financial products that meet client goals.

The role requires strong relationship skills, adherence to laws and procedures, and flexibility to work weekends or extended hours as needed. Training occurs at a designated center before potential relocation within commuting distance.