Client Experience Banker

Bank of America; Worthington (MN); On-site; USD 3,444,000 - 3,816,000; Full time

Job summary

Bank of America is hiring a customer-focused team member to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will gain in-depth knowledge of clients' financial priorities and connect them to suitable solutions.

The role emphasizes building relationships, following bank policies and regulatory requirements, and contributing to a positive client experience through effective communication and flexible hours.

Qualifications

• Demonstrates adaptability and commitment to clients.
• Proven ability to build and nurture client relationships.
• Strong problem-solving and communication skills.
• Ability to educate clients on self-service banking options.
• Experience in account management and business development.

Responsibilities

• Engages clients in the lobby and educates on self-service resources.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet client financial needs.
• Adheres to laws, regulations, and bank processes in daily activities.
• Manages center traffic, appointments, and outbound calls as needed.
• Drives the client experience and supports branch goals.
• Maintains compliance with established policies and risk controls.

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Account Management

Client Experience Branding

Client Management

Prospecting

Pipeline Management

Referral Identification

Referral Management

Business Development

Business Acumen

Education

High School Diploma or GED

Job description

Bank of America is hiring a customer-focused team member to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will gain in-depth knowledge of clients' financial priorities and connect them to suitable solutions.

The role emphasizes building relationships, following bank policies and regulatory requirements, and contributing to a positive client experience through effective communication and flexible hours.