Client Experience Banker

Bank of America; Seekonk (MA); On-site; USD 34,000 - 36,000; Full time

Job summary

Bank of America in Seekonk, MA, is hiring for a role engaging clients in the lobby to assist with transactions via self-service channels (mobile/online/ATM). You will process cash transactions accurately and build client relationships while following all laws and bank policies.

The position requires weekend/extended hours as needed and offers benefits. This role supports client education on self-service banking and provides exceptional service to customers across locations.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree or business-related associate degree preferred.
• Experience in financial services is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in the best interests of clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience and ensures quality service.
• Manages cash responsibilities.

Skills

Adaptability

Customer focus

Problem solving

Oral communications

Account management

Client experience

Client solutions

Advisory relationship building

Business development pipeline

Prospecting / referral identification

Referral management

Branding

Education

High School Diploma / GED

Bachelor's Degree or related business degree

Job description

Bank of America in Seekonk, MA, is hiring for a role engaging clients in the lobby to assist with transactions via self-service channels (mobile/online/ATM). You will process cash transactions accurately and build client relationships while following all laws and bank policies.

The position requires weekend/extended hours as needed and offers benefits. This role supports client education on self-service banking and provides exceptional service to customers across locations.