Client Experience Banker

Bank of America; Iowa (LA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is hiring to engage clients in the lobby, educate them on self-service banking and assist with transactions via mobile, online banking or ATM. You will process cash transactions accurately while learning clients' financial priorities to connect them with suitable solutions.

The role emphasizes relationship building, adherence to laws and risk culture, and delivering an exceptional client experience.

Qualifications

• High school diploma or equivalent required.
• Experience in financial services and cash handling is preferred.
• Weekend/extended hours availability may be required.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Experience

Education

High School Diploma / GED

Bachelor's or Associate’s Degree in business/finance

Job description

Bank of America is hiring to engage clients in the lobby, educate them on self-service banking and assist with transactions via mobile, online banking or ATM. You will process cash transactions accurately while learning clients' financial priorities to connect them with suitable solutions.

The role emphasizes relationship building, adherence to laws and risk culture, and delivering an exceptional client experience.