Client Experience Banker

JPMorganChase; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to join our branch team in Cincinnati, OH. You will welcome clients, open accounts, and help customers use digital banking tools while delivering friendly, knowledgeable service.

You will build trusting relationships, handle daily branch operations, and collaborate with colleagues to meet client needs and financial goals, all while complying with policies and regulatory requirements.

Qualifications

• Client-first mindset with attentive, friendly service.
• Build trusted relationships through genuine care.
• Clear, polite communication to understand and help clients.
• Resolve client issues quickly with attention to detail.
• Collaborate with branch team to meet client goals.
• Quickly learn products, services, and procedures.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients as they enter, manage lobby flow, and schedule meetings.
• Exceed client expectations by servicing accounts and opening new accounts per policies.
• Educate clients on day-to-day banking and digital self-service options.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations while adhering to bank policies and procedures.

Skills

Client service

Relationship building

Communication

Issue resolution

Team collaboration

Digital banking tools

Attention to detail

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to join our branch team in Cincinnati, OH. You will welcome clients, open accounts, and help customers use digital banking tools while delivering friendly, knowledgeable service.

You will build trusting relationships, handle daily branch operations, and collaborate with colleagues to meet client needs and financial goals, all while complying with policies and regulatory requirements.