Client Experience Banker

Bank of America; Aberdeen (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States is hiring a Frontline Banking Associate to engage clients in the lobby, educate on self-service options, and process cash transactions accurately. You will build relationships, identify solutions to client needs, and partner with specialists in small business, lending, and investments while ensuring compliance with laws.

The role requires flexibility to work weekends or extended hours and a focus on delivering a positive client experience in a busy financial

Qualifications

• Strong work ethic with results orientation.
• Effective collaboration to build relationships.
• Ability to educate clients on self-service banking.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Customer focus

Relationship building

Sales oriented

Cash handling

Communication

Problem solving

Self-service banking

Education

High School Diploma

Bachelor's Degree

Job description

Bank of America in the United States is hiring a Frontline Banking Associate to engage clients in the lobby, educate on self-service options, and process cash transactions accurately. You will build relationships, identify solutions to client needs, and partner with specialists in small business, lending, and investments while ensuring compliance with laws.

The role requires flexibility to work weekends or extended hours and a focus on delivering a positive client experience in a busy financial