Client Experience Associate I — Hybrid/Remote (Impounds)

Primeritus Financial Services, Inc; Dallas (TX); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Primeritus Financial Services in the United States is seeking a Client Experience Associate I to support our Impounds Team. This hybrid role is based in Nashville, TN or Raleigh, NC with flexibility for remote candidates in TX, CO, AZ, FL, OH, or VA, focusing on building operations knowledge and ensuring compliant, timely client support.

You will execute daily workflows, coordinate with impound lots, agents and clients, review documentation, and track cases in internal systems while meeting

Qualifications

• High School Diploma or GED required.
• 0–2 years of experience in operations, support, or service environments preferred.
• Strong attention to detail and organizational skills.
• Ability to learn systems, workflows, and compliance requirements quickly.
• Effective communication and collaboration skills.
• Basic proficiency in Microsoft Office

Responsibilities

• Execute daily workflows with accuracy, timeliness, and compliance.
• Provide consistent, professional support to internal and external stakeholders
• Learn systems, processes, and recovery lifecycle workflows
• Adhere to SLAs, quality standards, and productivity expectations
• Escalate issues appropriately through the defined support path
• Build foundational business acumen by understanding how work impacts recovery outcomes
• Support recovery performance through consistent execution aligned to partner expectations
• Demonstrate accountability for assigned work and outcomes
• Coordinate with impound lots, agents, and clients to facilitate vehicle releases.
• Review and validate impound documentation, fees, and legal requirements.
• Track and manage impound cases using internal systems and client portals.

Skills

Attention to detail

Communication

Collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Primeritus Financial Services in the United States is seeking a Client Experience Associate I to support our Impounds Team. This hybrid role is based in Nashville, TN or Raleigh, NC with flexibility for remote candidates in TX, CO, AZ, FL, OH, or VA, focusing on building operations knowledge and ensuring compliant, timely client support.

You will execute daily workflows, coordinate with impound lots, agents and clients, review documentation, and track cases in internal systems while meeting