Client Experience Associate I

Primeritus Financial Services, Inc; Raleigh (NC); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Primeritus Financial Services, Inc. seeks a Client Experience Associate I to support the Impounds Team with core operational tasks, learn workflows, and ensure compliance while delivering accurate, timely service.

You will coordinate with impound lots, agents, and clients to facilitate vehicle releases, review documentation, and track cases in internal systems, contributing to recovery outcomes.

Qualifications

• High School Diploma or GED required.
• 0–2 years of experience in operations, support, or service environments preferred.
• Strong attention to detail and organizational skills.
• Ability to learn systems, workflows, and compliance requirements quickly.
• Effective communication and collaboration skills.
• Basic proficiency in Microsoft Office.

Responsibilities

• Execute daily workflows with accuracy, timeliness, and compliance.
• Provide consistent, professional support to internal and external stakeholders.
• Learn systems, processes, and recovery lifecycle workflows.
• Adhere to SLAs, quality standards, and productivity expectations.
• Escalate issues appropriately through the defined support path.
• Build foundational business acumen by understanding how work impacts recovery outcomes.
• Support recovery performance through consistent execution aligned to partner expectations.
• Demonstrate accountability for assigned work and outcomes.
• Coordinate with impound lots, agents, and clients to facilitate vehicle releases.
• Review and validate impound documentation, fees, and legal requirements.
• Track and manage impound cases using internal systems and client portals.

Skills

Attention to detail

Learning agility

Effective communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket.

Position Summary

The Client Experience Associate I is responsible for executing core operational tasks that support client service delivery within our Impounds Team. This role focuses on building foundational knowledge of systems, workflows, and compliance requirements while delivering accurate, timely, and professional support. At this level, the associate begins developing business acumen by understanding how daily work connects to client outcomes and recovery performance. This role contributes to driving recoveries through consistent execution and alignment to partner-driven strategies, supporting the broader client and vendor ecosystem.

Key Responsibilities

• Execute daily workflows with accuracy, timeliness, and compliance
• Provide consistent, professional support to internal and external stakeholders
• Learn systems, processes, and recovery lifecycle workflows
• Adhere to SLAs, quality standards, and productivity expectations
• Escalate issues appropriately through the defined support path
• Build foundational business acumen by understanding how work impacts recovery outcomes
• Support recovery performance through consistent execution aligned to partner expectations
• Demonstrate accountability for assigned work and outcomes
• Coordinate with impound lots, agents, and clients to facilitate vehicle releases.
• Review and validate impound documentation, fees, and legal requirements.
• Track and manage impound cases using internal systems and client portals.

Qualifications

• High School Diploma or GED required
• 0–2 years of experience in operations, support, or service environments preferred
• Strong attention to detail and organizational skills
• Ability to learn systems, workflows, and compliance requirements quickly
• Effective communication and collaboration skills
• Basic proficiency in Microsoft Office

Working Conditions

• This is a hybrid based role, working in our Raleigh NC office
• Sedentary position requiring extended periods of computer use.
• Must be able to work in a dynamic and sometimes noisy environment.
• Predictable attendance and adherence to established protocols are essential.

Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.