Client Experience Associate I - Hybrid Operations

Primeritus Financial Services, Inc; Nashville (TN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Primeritus Financial Services is seeking a Client Experience Associate I to support our Impounds Team in a hybrid role based in Nashville, TN or Raleigh, NC. The position emphasizes learning systems, workflows, and compliance while delivering accurate, timely, and professional client support to drive recoveries.

Entry-level candidates with 0–2 years in operations or service environments are encouraged to apply.

Qualifications

• High School Diploma or GED is required for this role.
• 0–2 years of operations/support/service experience preferred.
• Strong attention to detail and organizational skills.
• Basic proficiency in Microsoft Office.

Responsibilities

• Execute daily workflows with accuracy, timeliness, and compliance.
• Provide consistent, professional support to internal and external stakeholders.
• Learn systems, processes, and recovery lifecycle workflows.
• Adhere to SLAs, quality standards, and productivity expectations.
• Escalate issues appropriately through the defined support path.
• Build foundational business acumen by understanding how work impacts recovery outcomes.
• Support recovery performance through consistent execution aligned to partner expectations.
• Demonstrate accountability for assigned work and outcomes.
• Coordinate with impound lots, agents, and clients to facilitate vehicle releases.
• Review and validate impound documentation, fees, and legal requirements.
• Track and manage impound cases using internal systems and client portals.

Skills

Attention to detail

Organizational skills

Communication skills

Collaboration skills

Microsoft Office (basic)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Primeritus Financial Services is seeking a Client Experience Associate I to support our Impounds Team in a hybrid role based in Nashville, TN or Raleigh, NC. The position emphasizes learning systems, workflows, and compliance while delivering accurate, timely, and professional client support to drive recoveries.

Entry-level candidates with 0–2 years in operations or service environments are encouraged to apply.