Client Experience Associate

Blue Valley Cabinets; Knightdale (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Blue Valley Cabinets Inc in Knightdale, NC is seeking a Client Experience Associate to deliver exceptional support to customers by answering inquiries, processing orders, and resolving issues. The role emphasizes strong communication and empathy in a fast-paced environment.

You will manage inquiries, ensure accurate order processing, coordinate with warehouse and back-office teams, and contribute to customer satisfaction by providing clear product information and timely updates.

Qualifications

• Previous experience in a customer service role preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.

Responsibilities

• Respond to general and specific questions about the company’s products and services. Provide accurate information and guidance to enhance the customer’s experience.
• Receive and process incoming orders in a timely and efficient manner. Ensure emails are clearly managed, facilitating smooth order transactions.
• Address product or service issues and troubleshoot inventory problems. Provide solutions for back orders and ensure customer satisfaction.
• Share information about the company’s offerings, including promotions and upselling opportunities, where appropriate.
• Handle customer complaints with empathy and professionalism. Utilize active listening and positive language to diffuse difficult situations and escalate issues when necessary.
• Collect and analyze customer feedback to identify trends and areas for improvement in service delivery.
• Process warranty claims and ensure they are fulfilled in a timely manner.
• Work with management to resolve backorder issues and coordinate with sister companies as needed.
• Collaborate with supervisors to follow up on freight claims and ensure resolutions are communicated to customers.
• Maintain sample door sets and color chips for the showroom and coordinate with the back office for processing.

Skills

Communication

Problem-solving

Attention to detail

Teamwork

Customer service

Empathy

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Founded in 2021, Blue Valley Cabinets Inc is a leading distributor of high-quality Shaker Style and Frameless cabinets and closets, available for nationwide shipping. We cater to large multifamily projects, kitchen and bath dealers, contractors, remodelers, and builders while providing high-quality RTA cabinets that they can obtain quickly and install easily. Our commitment to exceptional customer service ensures fast fulfillment for projects of any size. Whether you need 500 units or just one, we deliver top-tier products within days, not weeks, all at highly competitive prices.

Position Overview

We are seeking a dedicated and detail-oriented Client Experience Associate to join our team in Knightdale, NC. This role is essential in providing exceptional support to our customers by answering inquiries, processing orders, resolving issues, and delivering information about our products and services. The ideal candidate will possess strong communication skills, demonstrate empathy, and thrive in a fast-paced environment, ensuring that each customer interaction enhances their experience with our company.

The Role

As a Client Experience Associate, you will be instrumental in creating positive customer relationships through efficient order processing and effective issue resolution. Your commitment to quality service and attention to detail will contribute significantly to our team’s success and customer satisfaction. If you are passionate about helping others and enjoy working collaboratively.

Key Responsibilities

• Customer Inquiries: Respond to general and specific questions about the company’s products and services. Provide accurate information and guidance to enhance the customer’s experience.
• Order Processing: Receive and process incoming orders in a timely and efficient manner. Ensure emails are clearly managed, facilitating smooth order transactions.
• Issue Resolution: Address product or service issues and troubleshoot inventory problems. Provide solutions for back orders and ensure customer satisfaction.
• Product Knowledge: Share information about the company’s offerings, including promotions and upselling opportunities, where appropriate.
• Complaint Management: Handle customer complaints with empathy and professionalism. Utilize active listening and positive language to diffuse difficult situations and *escalate* issues when necessary.
• Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement in service delivery.
• Warranty Processing: Process warranty claims and ensure they are fulfilled in a timely manner.
• Backorder Coordination: Work with management to resolve backorder issues and coordinate with sister companies as needed.
• Freight Claims: Collaborate with supervisors to follow up on freight claims and ensure resolutions are communicated to customers.
• Sample Management: Maintain sample door sets and color chips for the showroom and coordinate with the back office for processing.

Qualifications

• Previous experience in a customer service role preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work collaboratively in a team-oriented environment.
• Strong interpersonal skills with a focus on delivering positive and professional customer experiences.
• Excellent verbal and written communication to effectively interact with customers, warehouse staff, and team members.
• Willingness to collaborate with others and contribute to a positive, efficient work environment.
• Strong attention to detail to ensure accurate order preparation and excellent customer service.
• Ability to adjust to changing priorities, customer needs, and warehouse procedures.
• Effective problem-solving skills to resolve any issues or challenges during the pickup process.
• Dependable and punctual, ensuring efficient and consistent execution of customer pickup.
• High school diploma or equivalent; additional experience in customer service or related field is a plus.

Equal Employment Opportunity (EEO) Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Blue Valley Cabinets participates in E-Verify, the federal program for electronic verification of employment eligibility.