Client Advocate

Relive Health; New Jersey; On-site; USD 42,000 - 65,000; Full time

Job summary

Relive Health is seeking a Client Advocate for an on-site role in Warren, NJ. You will support client needs, foster relationships, and ensure outstanding service.

You will coordinate inquiries, provide resources and training, and act as a bridge between clients and internal teams to address feedback and drive satisfaction.

Qualifications

• Candidate must communicate clearly, both verbally and in writing.
• Experience delivering excellent customer service and satisfaction.
• Able to juggle priorities and meet deadlines; health/wellness sector experience is a plus.

Responsibilities

• Support and address client needs, ensuring exceptional customer experiences and client satisfaction.
• Foster strong customer relationships and manage inquiries.
• Deliver resources and training to clients.
• Serve as liaison between clients and internal teams to address needs and feedback effectively.
• Collaborate with colleagues to improve client outcomes.

Skills

Strong communication

Customer service

Problem solving

Time management

Education

Bachelor’s degree in a related field or equivalent professional experience

Job description

Relive Health is dedicated to empowering individuals to take control of their healthspan, aiming to extend the years of life spent in good health. We are committed to helping people live free from the diseases and disabilities associated with aging. Our mission drives us to provide personalized support and guidance that promotes well-being and longevity. Join us as we work to make a meaningful impact on the lives of our clients.

Role Description

This is a full-time, on-site role located in Warren, NJ, for a Client Advocate. As a Client Advocate, you will support and address client needs, ensuring exceptional customer experiences and client satisfaction. Core responsibilities include fostering customer relationships, managing inquiries, delivering resources and training to clients, and acting as a liaison between clients and internal teams to address needs and feedback effectively.

Qualifications

• Strong Communication skills, both verbal and written, to effectively interact with clients and team members.
• Proficient in Customer Service and Customer Satisfaction, with a proactive commitment to resolving client concerns efficiently.
• Excellent problem-solving skills, attention to detail, and ability to manage multiple priorities under deadlines.
• Experience in the health and wellness sector is highly desirable.
• Bachelor’s degree in a related field or equivalent professional experience.