Client Operations & Systems Support Specialist

AmTrust Financial Services Inc.; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Job summary

Amtrust Financial Services, Inc. seeks an Operational Client Support Specialist to aid Managing General Agents by troubleshooting user issues and delivering system training for external clients.

You will implement Portfolio Solutions policies and collaborate with Product, IT, and Underwriting to ensure rating systems meet end users’ needs. The role emphasizes clear communication, documentation, and timely delivery of system updates and support across internal teams, with opportunities to

Qualifications

• 3-5 years of client support experience, ideally in the P&C insurance industry.

Responsibilities

• Serve as a primary point of contact for clients, gathering feedback on system and user experience issues and escalating concerns to the appropriate internal teams for resolution.
• Communicate and interact with various disciplines within AmTrust on changes and enhancements that could impact data, workflow, and functionality.
• Provide project status updates to upper management and delivery managers.
• Investigate reported issues to understand business impact, document key details, and ensure accurate information is communicated to stakeholders.
• Coordinate with IT and cross-functional partners to track, communicate, and support the resolution of system-related issues, ensuring clients remain informed throughout the process.
• Develop and maintain workflow and process documentation to support client needs, operational consistency, and effective communication of system updates and changes.
• Build workflow documents in support of functional system enhancements.
• Serve as a subject matter expert for assigned business portals and systems.
• Interact professionally with both external clients and internal business partners within the company.
• Deliver system training to external business partners via training manuals, Teams calls or in-person.

Skills

Attention to detail

Communication

Multi-tasking

Documentation

Problem solving

Tools

Word

Excel

PowerPoint

Job description

Amtrust Financial Services, Inc. seeks an Operational Client Support Specialist to aid Managing General Agents by troubleshooting user issues and delivering system training for external clients.

You will implement Portfolio Solutions policies and collaborate with Product, IT, and Underwriting to ensure rating systems meet end users’ needs. The role emphasizes clear communication, documentation, and timely delivery of system updates and support across internal teams, with opportunities to