Client Experience Advisor - Banking Support

Bannerbank; Spokane (WA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Starting salary range: $21–$23 perhour

Comprehensive benefits package

Paid vacation, holidays, and 401k with

Employee tuition reimbursement

Job summary

Banner Bank is hiring a Client Engagement Center Service Rep in Spokane to serve as a trusted contact for clients. You will handle inquiries by phone, email, and online, resolving issues and guiding customers through online banking, mobile banking, and loan transactions.

The role emphasizes proactive relationship building, adherence to policies, and contributions to service quality. A high school diploma or GED and call center or banking experience are required.

Qualifications

• Experience delivering professional, accurate client service across channels.
• Ability to adapt communication style for phone, email, and online.
• Experience with sales referrals and cross-selling to clients.

Responsibilities

• Provide exceptional service by phone, email, and online with accurate information.
• Research and resolve issues to ensure a seamless client experience.
• Support clients and branches with online/mobile banking and loan transactions.
• Contribute to service quality goals across the department.
• Assess client needs, share account details, and complete transactions.

Skills

Call center experience

Sales and referrals

Clear communication

Negotiation

Problem solving

Time management

Multitasking

Regulatory awareness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Banner Bank is hiring a Client Engagement Center Service Rep in Spokane to serve as a trusted contact for clients. You will handle inquiries by phone, email, and online, resolving issues and guiding customers through online banking, mobile banking, and loan transactions.

The role emphasizes proactive relationship building, adherence to policies, and contributions to service quality. A high school diploma or GED and call center or banking experience are required.