Client Engagement Center Service Representative

Bannerbank; Spokane (WA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Starting salary range: $21–$23 perhour

Comprehensive benefits package

Paid vacation, holidays, and 401k with

Employee tuition reimbursement

Job summary

Banner Bank is hiring a Client Engagement Center Service Rep in Spokane to serve as a trusted contact for clients. You will handle inquiries by phone, email, and online, resolving issues and guiding customers through online banking, mobile banking, and loan transactions.

The role emphasizes proactive relationship building, adherence to policies, and contributions to service quality. A high school diploma or GED and call center or banking experience are required.

Qualifications

• Experience delivering professional, accurate client service across channels.
• Ability to adapt communication style for phone, email, and online.
• Experience with sales referrals and cross-selling to clients.

Responsibilities

• Provide exceptional service by phone, email, and online with accurate information.
• Research and resolve issues to ensure a seamless client experience.
• Support clients and branches with online/mobile banking and loan transactions.
• Contribute to service quality goals across the department.
• Assess client needs, share account details, and complete transactions.

Skills

Call center experience

Sales and referrals

Clear communication

Negotiation

Problem solving

Time management

Multitasking

Regulatory awareness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

Join our team as a Client Engagement Center Service Rep, where you’ll be the trusted voice clients rely on for support, guidance, and solutions. Every interaction is an opportunity to build meaningful relationships, strengthen client confidence, and make a positive impact. This role is fast-paced, people-focused, and perfect for someone who loves helping others succeed.

Responsibilities

• Provide exceptional service to clients by phone, email, and online, offering accurate information and prompt support.
• Research and resolve issues to ensure a seamless client experience.
• Support clients and branches with online banking, mobile banking, and loan-related transactions.
• Contribute to service quality goals across the department.
• Assess client needs, resolve inquiries, share account details, and complete a range of transactions.
• Strengthen client relationships through proactive cross‑selling or by referring clients to the right specialists.
• Use multiple computer systems to troubleshoot, gather information, and document interactions.
• Follow all policies, procedures, security requirements, and regulatory guidelines.

Qualifications

• You have a high school diploma or GED (Required).
• You bring experience in a call center, retail banking, or operations role (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.
• You deliver professional, accurate, and responsive client service with ease.
• You communicate clearly and effectively, adapting your style for phone, email, and online interactions.
• You bring experience with sales and referrals and enjoy identifying client needs.
• You excel in negotiation, problem‑solving, and time management.
• You manage multiple tasks and thrive in a busy, team-centered environment with shifting priorities.
• You understand relevant laws and regulations related to deposit accounts and operations.
• You’re proficient with Microsoft Office and comfortable navigating multiple computer applications at once.You can lift and move objects up to 25 pounds.

Core Values & Culture

• Do the right thing
• Mutual respect
• Quality
• Accountability
• "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." – Glassdoor review

Benefits

• Targeted starting salary range (based on experience): $21 - $23
• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.