Client Experience Admin for Engineering & Inspections

BERYL PROJECT ENGINEERING, LLC; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

BERYL PROJECT ENGINEERING, LLC is seeking a reliable Administrative Representative to support a busy engineering and inspection office. You will handle calls, schedule inspections, and manage records, acting as the professional liaison between clients and internal teams.

The role emphasizes organization, clear communication, and multitasking in a fast-paced environment. Prior marketing exposure is welcomed but not required; experience in engineering or related industries is a plus.

Qualifications

• Minimum 3 years of administrative experience in a professional office environment.
• Strong verbal and written communication skills.
• Professional and confident telephone presence.
• Ability to manage multiple tasks and changing priorities in a fast-paced environment.
• Proficiency with Google Workspace and general office software.

Responsibilities

• Answer inbound phone calls promptly, courteously, and professionally.
• Make outbound calls to schedule inspections, obtain information, and follow up with clients.
• Respond to client emails accurately and within appropriate timeframes.
• Serve as a professional point of contact between clients, inspectors, engineers, and internal departments.
• Schedule inspections based on inspection type, location, client needs, and inspector availability using company systems.
• Follow established scripts, procedures, and checklists to ensure all required information is collected.
• Communicate scheduling changes, missing information, or client concerns to the appropriate team members.
• Help create a positive and consistent client experience from the initial inquiry through completion of services.

Skills

Verbal written comms

Phone etiquette

Google Workspace

Multitasking

Organization

Education

High school diploma or equivalent

Tools

Google Workspace

Adobe

Job description

BERYL PROJECT ENGINEERING, LLC is seeking a reliable Administrative Representative to support a busy engineering and inspection office. You will handle calls, schedule inspections, and manage records, acting as the professional liaison between clients and internal teams.

The role emphasizes organization, clear communication, and multitasking in a fast-paced environment. Prior marketing exposure is welcomed but not required; experience in engineering or related industries is a plus.