Client Executive

Tyler Technologies, Inc.; Yarmouth (ME); Remote; USD 93,000 - 178,000; Full time

Job summary

Join a forward-thinking company that is dedicated to transforming the public sector. As a Client Executive, you will play a pivotal role in building and maintaining strong relationships with executive-level clients, ensuring their needs are met and their voices are heard. This position offers a unique opportunity to consult on business processes, manage client satisfaction, and drive strategic initiatives that enhance service delivery. With a commitment to excellence and a focus on innovation, you will help shape the future of public service technology. If you are passionate about making a difference and thrive in a collaborative environment, this role is for you.

Benefits

Competitive Benefits

Health and Financial Wellness Support

Qualifications

• Minimum 3 years of account management experience preferred.
• Ten or more years of experience in managing client relationships.

Responsibilities

• Develop and maintain excellent relationships with assigned clients.
• Measure and report regularly on client health and satisfaction.

Skills

Account Management

Client Relationship Management

Problem-Solving

Analytical Skills

Interpersonal Skills

Communication Skills

Planning and Organizational Skills

Conflict Management

Education

BS/BA degree in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

The Client Executive is responsible for maintaining relationships with the executive level of the client organization. The position will foster strong relationships between Tyler and its clients and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for Tyler products.

Responsibilities

• Develops and maintains an excellent relationship with assigned clients at the highest levels.
• Responsible for working with Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
• Assess client’s electronic maturity using available tools and develop client specific roadmap which will include new products, services and improved configuration to reduce software consumption gap.
• Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.
• Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
• Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
• Serve as point of contact for executive-level client escalations.
• Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
• Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
• Consult with clients on business processes and software modifications.
• Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
• 20-40% travel.
• Perform other duties as assigned.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas | Remote

Travel

10-25%

Qualifications

• BS/BA degree in related field or equivalent experience is desired.
• Minimum 3 years’ experience of account management experience preferred.
• Ten or more years’ experience in managing client relationships/software.
• Prior management and leadership experience preferred.
• Software life cycle knowledge required.
• Excellent planning, organizational skills, and ability to follow-through until process are completed.
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel, PowerPoint and Project.
• Exceptional conflict management, interpersonal and negotiating skills.
• Working knowledge of Tyler products required.
• Strategic planner with excellent organizational skills and ability to follow-through until process is completed.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $93,556 - $177,653 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness.

Apply Online

Requisition Number:2024-5718

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws.

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