Client Engineer

Adams Brown, LLC; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Adams Brown Technology Specialists, LLC. is seeking IT professionals with an entrepreneurial drive to support our clients.

You will provide onsite support for servers, networking, and firewall management, communicating with affected parties during problem management to restore services quickly. Responsibilities include on-site problem resolution, installation, and break/fix support, with travel to client premises required.

Qualifications

• Onsite hardware setup and support experience, preferably with an MSP.
• Strong mechanical aptitude and ability to work with networking supplies.
• Excellent written and verbal communication skills.
• Ability to document and follow established procedures.
• Experience troubleshooting applications and security tools (Office 365, Adobe Acrobat, etc.).
• Familiarity with ticketing/PSA tools (ConnectWise Automate and PSA).
• Server and networking hardware support experience required.
• Willingness and ability to travel onsite to client premises.

Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users.
• Identify, document, troubleshoot, and escalate service requests.
• Facilitates restoration of normal service operation while minimizing impact to end-user.
• Provide installation and break/fix support including component replacement and OS installation.
• Evaluates installations and other needs in a new client environment.

Skills

Onsite hardware setup

Server & network support

Firewall management

Ticketing system experience

MSP experience

Strong communication

Travel to client premises

Documentation skills

Tools

ConnectWise Automate

ConnectWise PSA/Manage

IT Glue

WatchGuard firewall

StorageCraft backups

Job description

Description

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Client Engineers are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Client Engineers provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

Requirements

Essential Job Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and elevate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics and Education

• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.