Client Engagement Manager - US

YouGov America Inc.; United States; Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Paid vacation & holidays

Flexible working arrangement

Medical, dental, and vision insurance

Life and disability insurance

Parental leave

401(k) with company match

Job summary

YouGov America Inc. is seeking a CEM Manager to drive revenue growth through strategic account management, retention, and cross-selling across priority clients.

You will lead account plans, expand stakeholder networks, and promote YouGov Data Products while maintaining accurate CRM data and forecasting. A strong commercial mindset and 5+ years in related roles are required. This role offers a collaborative, metrics-driven environment with career growth opportunities.

Qualifications

• 5+ years of experience in account management, business development, client engagement or market research sales.
• Experience selling research, data, SaaS, subscription or consulting solutions.
• Strong commercial mindset with a track record of achieving targets.
• Proven ability to build executive-level client relationships.
• Excellent presentation, communication and negotiation skills.
• Strong Excel, PowerPoint and CRM experience.

Responsibilities

• Achieve or exceed annual revenue targets and maintain a healthy pipeline.
• Create and execute account plans for all priority accounts with clear growth strategies.
• Expand stakeholder relationships and identify new budget holders and decision makers.
• Conduct regular client meetings and strategic business reviews.
• Drive adoption of YouGov Data Products including BrandIndex, Profiles, Behavioral, GTP, Yabble and future solutions.
• Execute monthly Top of Mind campaigns and re-engagement programs for dormant clients.
• Generate a minimum level of qualified opportunities each month and maintain accurate forecasting.
• Ensure Salesforce, Gong, Planner and Project Allocator are updated accurately and on time.
• Collaborate with internal teams to deliver outstanding client experiences and commercial outcomes.

Skills

Account management

Business development

Client engagement

Market research sales

Tools

CRM

Excel

PowerPoint

Job description

The CEM Manager is responsible for achieving revenue targets through account growth, retention, cross-selling, upselling and strategic client engagement. The role requires strong commercial acumen, proactive pipeline management, stakeholder networking, data product selling and account planning.

Key Responsibilities

• Achieve or exceed annual revenue targets and maintain a healthy pipeline.
• Create and execute account plans for all priority accounts with clear growth strategies.
• Expand stakeholder relationships and identify new budget holders and decision makers.
• Conduct regular client meetings and strategic business reviews.
• Drive adoption of YouGov Data Products including BrandIndex, Profiles, Behavioral, GTP, Yabble and future solutions.
• Execute monthly Top of Mind campaigns and re-engagement programs for dormant clients.
• Generate a minimum level of qualified opportunities each month and maintain accurate forecasting.
• Ensure Salesforce, Gong, Planner and Project Allocator are updated accurately and on time.
• Collaborate with internal teams to deliver outstanding client experiences and commercial outcomes.

What Success Looks Like (FY27 KPI Alignment)

• Consistent achievement of revenue targets.
• Comprehensive account planning and territory analysis.
• Growth in stakeholder network across existing accounts.
• Demonstrated sales of subscription and data products.
• Strong client re-engagement and retention performance.
• High levels of forecasting and CRM accuracy.
• Continuous professional development through MEDDPICC and sales training.

Experience & Qualifications

• 5+ years of experience in account management, business development, client engagement or market research sales.
• Experience selling research, data, SaaS, subscription or consulting solutions.
• Strong commercial mindset with a track record of achieving targets.
• Proven ability to build executive-level client relationships.
• Excellent presentation, communication and negotiation skills.
• Strong Excel, PowerPoint and CRM experience.

For roles based in California, New York, Colorado, Massachusetts, or Washington State, the base salary hiring range for this position is $85,000 - 105,000 USD. Compensation offered will be determined by multiple factors including location, job-related knowledge, skills and experience. Certain roles may be eligible for incentive compensation and additional benefits.

Benefits

• Paid vacation, holidays and sick days
• Flexible working arrangement available
• Group medical, dental and vision insurance
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match
• #LI-AS1

Why join YouGov?

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

Who we are

YouGov is an international online research data and analytics technology group. Our mission is to offer unparalleled insight into what the world thinks.

What we do

Our innovative solutions help the world’s most recognised brands, media owners and agencies to plan, activate and track their marketing activities better. With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks. At the core of our platform is an ever-growing source of connected consumer data that has developed daily over our 20 years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 27+ million registered panel members to deliver accurate, actionable consumer insights. As innovators and pioneers of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and we are the most quoted market research source in the world.

* Leading in online market research, we have a strong record for data accuracy and innovation. A study by the Pew Research Center concluded that YouGov “consistently outperforms competitors on accuracy” as a vendor of choice. We are the market research pioneer of Multi-level Regression with Post-stratification (“MRP”) for accurate predictions at a granular level.

Our purpose

Our purpose is to give our global community a voice by collecting, measuring and analysing their opinions and behaviors and reporting the findings accurately and free from bias.