Client Engagement Manager, Globalization

RWS; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

RWS is seeking a Seattle/Redmond-based Client Engagement Manager with localization experience to support a strategic enterprise account. This role sits between account management and program management, focusing on relationship-building, discovery, opportunity development, and client confidence.

You will collaborate with Account Leadership, Delivery, Operations, Solutions, Finance, and AI teams to connect client needs with RWS services and solutions, helping to grow the account without being a

Qualifications

• Experience managing localization programs within enterprise accounts.
• Strong relationship-building across stakeholder groups.
• Ability to identify opportunities and support account growth.

Responsibilities

• Identify growth opportunities within the existing account.
• Listen for client pain points and connect them to capabilities.
• Partner with Account Leadership to qualify opportunities.
• Support early-stage discovery conversations with internal teams.
• Position RWS as a broad partner across localization and content workflows.
• Track client conversations and next steps.

Skills

Client engagement

Program management

Stakeholder management

Opportunity development

Account growth

Discovery conversations

Job description

We are looking for a Seattle/Redmond-based Client Engagement Manager with localization experience to support a strategic enterprise account. This role is ideal for someone who has a strong localization program management foundation and is ready to grow into a more client-facing, commercially focused account role. The position will help strengthen local client presence, build relationships across stakeholder groups, identify new opportunities, and support growth within an existing enterprise account. The role will work closely with Account Leadership, Delivery, Operations, Solutions, Finance, and AI/Technology teams to connect client needs with RWS services and solutions. This is not a traditional sales role or a pure delivery role. It sits between account management and program management, with a focus on relationship-building, discovery, opportunity development, and client confidence.

About RWS

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI. Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values. Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale. Headquartered in the UK, RWS is listed on AIM (RWS.L). More information: rws.com.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

Job Overview Commercial and Account Growth Support

• Identify potential growth opportunities within the existing account, including new stakeholder groups, business units, content types, workflows, or unmet needs.
• Listen for client pain points and connect them to relevant RWS capabilities.
• Partner with Account Leadership to qualify opportunities and determine next steps.
• Support early-stage discovery conversations with prospective internal client teams.
• Help position RWS as a broader partner across localization, global content, multimedia, testing, AI-enabled workflows, quality evaluation, and content operations.
• Bring an outside-the-box mindset to client challenges, proactively identifying new service offerings, solution concepts, or workflow improvements that address client pain points and create opportunities for account growth.
• Track client conversations, action items, potential leads, and follow