Project Manager

RWS Gruppe; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

RWS is seeking a Project Manager to plan, coordinate, and deliver localization projects across client accounts. You will ensure on-time delivery, budget control, and high quality while maintaining strong client relationships.

You will serve as the primary client contact, manage quotes and workflows, and lead cross-functional teams including Language Delivery, Technical Services, QA, and Supply Chain. ISO compliance and continuous process improvements are part of the role.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3–5 years of project coordination/management in localization/translation.
• Proven client service and account management experience.
• Strong PM skills: planning, scheduling, budgeting, risk management.
• Experience with TMS/CAT tools (TRADOS) and publishing tools (FrameMaker, InDesign).
• Excellent written and spoken English; ability to collaborate with cross-functional teams.
• PMP certification is a plus.

Responsibilities

• Manage localization projects from quotation through delivery, ensuring deadlines, budgets, and quality standards are met.
• Act as the primary point of contact for clients, addressing requests professionally.
• Coordinate cross-functional teams to ensure smooth project execution.
• Prepare and update project quotes, schedules, budgets, and workflows.
• Identify and manage production risks and implement mitigations.
• Provide status updates, reporting, and post-mortem analyses to improve processes.
• Ensure compliance with internal procedures, ISO requirements and quality standards.
• Oversee project closure, translation memory updates, and documentation maintenance.
• Manage resource coordination to ensure tools and information are available.
• Support account development by spotting efficiency and quality improvements.
• Collaborate with teams to improve workflows and project performance.
• Mentor junior team members when required.

Skills

Project management

Client service

Cross-functional collaboration

Budgeting

Scheduling

English language proficiency

Communication

Education

Bachelor's degree in Business, English, Foreign Languages, Social/Applied Sciences, or related field

Tools

Translation management systems / CAT tools (TRADOS)

FrameMaker

InDesign

PMP certification

Job description

Job Purpose

The Project Manager is responsible for planning, coordinating, and delivering localization projects across multiple client accounts. Working under the supervision of a Program Manager, the role ensures projects are completed on time, within budget, and at the required quality standards while maintaining strong client relationships.

The Project Manager acts as a primary client contact, manages project quotes and workflows, coordinates cross-functional teams (such as Language Delivery, Technical Services, and QA), and oversees project execution from initiation to completion. The role also involves risk management, reporting, process improvements, and supporting account growth, while ensuring client satisfaction and adherence to internal and ISO standards.

About Transform

At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Manage localization projects from quotation through delivery, ensuring deadlines, budgets, and quality standards are met.
• Act as the primary point of contact for clients, addressing requests, questions, and issues in a timely and professional manner.
• Coordinate cross-functional teams including Language Delivery, Technical Services, QA, and Supply Chain to ensure smooth project execution.
• Prepare and update project quotes, schedules, budgets, and workflows based on project requirements.
• Identify and manage production risks, implementing mitigation actions when necessary.
• Monitor project progress and provide status updates, reporting, and post-mortem analysis to improve future processes.
• Ensure compliance with internal procedures, ISO requirements, and quality standards.
• Manage administrative project tasks such as project closure, translation memory updates, and documentation maintenance.
• Oversee resource coordination, ensuring vendors and internal teams have the necessary tools, instructions, and information.
• Support account development by identifying opportunities to improve efficiency, quality, and client satisfaction.
• Collaborate with internal teams and stakeholders to improve workflows, processes, and project performance.
• Provide guidance or task allocation to junior team members when required.

Skills & Experience

• Bachelor's degree (or equivalent) in Business, English, Foreign Languages, Social/Applied Sciences, or a related field.
• 3-5 years of experience coordinating or managing projects within the localization or translation industry.
• Proven client service and account management experience (typically at least 2 years).
• Strong project management skills, including planning, scheduling, budgeting, and risk management.
• Experience working with translation management systems and CAT tools (e.g., TRADOS or similar tools).
• Familiarity with publishing or content tools such as FrameMaker, InDesign, or similar platforms.
• Excellent organizational and prioritization skills in a fast-paced, deadline-driven environment.
• Strong communication skills in written and spoken English.
• Ability to collaborate effectively with cross-functional teams and manage multiple stakeholders.
• Strong problem-solving skills and ability to make decisions with limited supervision.
• High level of attention to detail and quality focus.
• Experience mentoring or guiding junior team members is a plus.
• Fluency in an additional foreign language is a plus.
• PMP certification is considered an advantage.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.