Senior Linguistic Services Manager

RWS Group; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

RWS Transform is seeking a Senior AI Linguistic Services Manager to oversee linguistic quality across AI tasks and delivery teams. You will monitor performance, flag issues early, and drive continuous improvement in AI annotation, evaluation and process design.

The role blends day-to-day operations with strategy development in a fast-paced, global environment, collaborating with customers, partners and translators to deliver high-quality multilingual AI services.

Qualifications

• Linguistic education or equivalent working experience.
• AI-specific courses, certificates and trainings are a plus.
• Minimum 2 years in AI services or quality management, client facing is a plus.

Responsibilities

• Provide linguistic services and support for AI tasks to production teams, partners and customers.
• Develop and implement quality management methodologies for AI-focused linguistic services.
• Deliver AI services tasks including guidelines enforcement and cross-language quality oversight.
• Provide trainings to translators, annotators and stakeholders.
• Identify opportunities for process improvements and innovations in AI workflows.
• Stay current on industry trends, best practices, and AI language service innovations.

Skills

Linguistics

English fluency

AI annotation

LLMs knowledge

Project coordination

Education

Linguistics degree or equivalent

Tools

Microsoft Excel

Job description

Job Purpose

As a Senior AI Linguistic Services Manager, you will be responsible for monitoring linguistic and overall quality of our deliveries in the broad spectrum of AI related services, early flagging quality issues and proposing improvement steps. Your role will involve day-to-day operations as well as participation on innovations strategies, including AI implementation into the linguistic processes, optimization of AI annotation and evaluation strategies and exploration of new areas for creative quality management in this everchanging and exciting environment.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Job Overview

Key Responsibilities

• Provide linguistic services and support for AI tasks to the production team, the partners and the customer.
• With the help of your direct manager and colleagues, manage continuous and proactive development, design and implementation of quality management methodologies, AI-focused linguistic services (quality reporting and monitoring, vendor training, asset development & maintenance and more).
• Deliver assigned AI services tasks (e.g. enforcement of task specific guidelines, proactive management of quality across assigned languages and projects).
• Provide trainings to translators, annotators and assorted stakeholders.
• Identify opportunities for process improvements and innovation in linguistic and AI workflows.
• Stay updated on industry trends, best practices, and emerging technologies in AI language services.

Skills & Experience

• Linguistic education or equivalent working experiences.
• AI specific courses, certificates and trainings will be a significant advantage.
• Min. 2 years working experience (AI Services, quality management, ideally in a client facing role and/or supporting role in AI Services setup).
• Perfect command of spoken and written English.
• Very good skills with Microsoft Office software, especially MS Excel.
• Current and practical knowledge of AI annotation and evaluation, AI prompting and LLMs.
• Very good coordinating and communication skills (providing training, communication with customers).
• Must be capable of working in a fast paced environment, have a flexible attitude to work and good problem resolution skills.

Life at RWS

Life at RWS – If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.