Client Engagement Manager

1st Fruits Consulting, Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with Safe Harbor matching

Flexible PTO

12 paid holidays

Job summary

1st Fruits Consulting, Inc. is seeking a Client Engagement Manager to build strong relationships with K-12 school districts, campuses, and higher education partners.

You will guide clients from onboarding through renewal of an online test-preparation solution in a mission‑driven education environment. The role emphasizes proactive engagement, data-driven insights, and collaboration with educators and administrators.

Qualifications

• At least two years in account management, customer success, or similar role.
• Experience with K-12 education, education technology, SaaS, or online learning is valuable.
• Strong communication, presentation, and data-analysis skills; CRM experience preferred.

Responsibilities

• Own client relationships from onboarding through renewal.
• Lead kick-offs, training sessions, webinars, and strategy conversations.
• Use participation, usage, and performance data to improve engagement and results.
• Identify accounts needing support and opportunities to expand partnerships.
• Collaborate with educators, administrators, and district leaders in education.

Skills

Account management

Customer success

Communication

Presentation

Organisational skills

Data analysis

Tools

CRM software

Job description

Industry: K-12 Education | Customer Success | Account Management

We are partnering with a growing education organisation to hire a Client Engagement Manager who will build strong relationships with K-12 school districts, campuses, higher education institutions, and other educational partners. This is an opportunity to become a trusted adviser to educators while helping clients successfully implement and expand an established online test-preparation solution.

The Opportunity

• Own client relationships after the sale, from onboarding and implementation through renewal.
• Lead kick-off meetings, training sessions, webinars, and ongoing strategy conversations.
• Use participation, usage, and performance data to help clients improve engagement and results.
• Proactively identify accounts needing support and opportunities to expand successful partnerships.
• Work directly with educators, administrators, and district leaders in a mission-driven education environment.

What We’re Looking For

The ideal candidate will bring at least two years of experience in account management, customer success, client services, or a similar customer-facing role. Experience with K-12, higher education, education technology, SaaS, professional development, or online learning is especially valuable.

Strong communication, presentation, organisational, CRM, and data-analysis skills are important, along with a proactive, customer-first approach. Travel is expected to be less than 15%.

What the Organization Offers

• Performance-based incentive compensation
• Medical, dental, and vision benefits
• 401(k) with company Safe Harbor matching
• Flexible PTO
• 12 paid holidays

If you enjoy building relationships, solving problems, and helping educators achieve measurable results, we’d like to speak with you.