Partner Success Manager (Texas or South - Remote)

Tutored by Teachers; Louisiana; À distance; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Fully remote work environment

Company laptop

Excellent healthcare coverage

Résumé du poste

Tutored by Teachers is seeking a strategic, data-driven Customer Success professional to support school districts across the South and Texas in a fully remote role. You will be a trusted partner to district and school teams, driving program success, renewals, and expansion while shaping long-term relationships.

In this role you will onboard new clients, manage your book of business, synthesize feedback for internal teams, and proactively identify at-risk accounts.

Qualifications

• 3–5+ years in Customer Success or Account Management.
• Experience in K-12 education or district leadership preferred.
• Strong organizational and project management skills.
• Proven track record in retention, expansion, and churn reduction.
• Willingness to travel up to 40% of work week.

Responsabilités

• Serve as a strategic partner to district and school teams.
• Lead onboarding for new clients.
• Own and manage book of business with territory plans to support health, renewals and expansion.
• Synthesize client feedback for internal teams and senior management.
• Lead renewal and upsell efforts to grow partnerships.
• Proactively identify at-risk accounts and mitigate churn.
• Build trusted, collaborative relationships across internal teams.

Connaissances

Customer Success

Account Management

K-12 Education

Retention & Expansion

Travel up to 40%

Description du poste

About Us

At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team.

About Us

At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team. This is a remote position, but we are looking for someone who is based in the South or Texas to support regional districts! If you're a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!

The Role

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Requirements

• 3-5+ years experience in Customer Success or Account Management
• Experience in K-12 education, district and school leadership preferred
• Strong organizational and project management skills; ability to prioritize strategically
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Experience navigating and resolving client challenges, both internally and externallyWillingness to travel up to 40% of work week
• Commitment to TbT's mission to close the opportunity gap and promote inclusivity

Benefits

• Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
• Access to 401k to help save for the future
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Fully remote work environment
• Company-owned laptop
• Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval

Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.

The expected base salary range for this position is $90,000-$110,000.