Account Manager

Keka Technologies Private Limited; Arizona; On-site; USD 70,000 - 100,000; Full time

Job summary

Keka Technologies Private Limited seeks an Account Manager – K-12 to manage and grow relationships with K-12 education and EdTech clients. The role demands strong client-facing skills, excellent communication, and the ability to coordinate across internal teams to ensure successful project delivery.

The ideal candidate has experience in account management, customer success, or delivery roles, with deep understanding of K-12 education, EdTech content, or learning technology.

Qualifications

• Experience with K-12 education, EdTech, or learning content preferred.
• Strong client relationship and stakeholder management skills.
• Experience managing multiple accounts, projects, and deliverables.
• Excellent verbal and written communication, negotiation, and problem-solving skills.

Responsibilities

• Build and maintain relationships with K-12 and EdTech clients.
• Serve as primary contact and understand client needs and objectives.
• Monitor client satisfaction, engagement, and account health.
• Identify upsell, cross-sell, renewals, and account expansion opportunities.

Skills

Upselling

Project Coordination

Account Management

Client Management

Education

Bachelor’s degree

Tools

CRM platforms

Microsoft Office

Job description

We are looking for a motivated and results-driven Account Manager – K-12 to manage and grow relationships with

K-12 education and EdTech clients.

The Account Manager will serve as a key point of contact for clients, understand their needs and objectives,

coordinate with internal teams to ensure successful project delivery, and identify opportunities to strengthen and

expand client relationships.

The ideal candidate will have strong account management and client-facing experience, excellent communication

and organizational skills, and a good understanding of K-12 education, educational content, or EdTech.

Key responsibilities

Client & Account Management

• Build and maintain strong relationships with K-12 and EdTech clients.
• Serve as a primary point of contact and understand client needs and objectives.
• Monitor client satisfaction, engagement, and account health.
• Develop relationships with key client stakeholders and identify evolving needs.

Project Coordination

• Coordinate with internal content, delivery, technology, and project teams to ensure successful project execution.
• Monitor timelines, deliverables, quality, and client expectations.
• Identify and help resolve project risks, issues, and delivery concerns.

Account Growth & Business Development

• Identify opportunities for upselling, cross-selling, renewals, and account expansion.
• Partner with Sales and leadership teams on account growth strategies.
• Support proposals, presentations, and new client engagement discussions.
• Prepare reports on account performance, project status, and client feedback.
• Address client questions and concerns promptly and coordinate timely resolution.
• Provide account insights and recommendations to leadership.

Market & Industry Insights

• Stay informed about K-12 education, EdTech, curriculum, and digital learning trends.
• Monitor market and competitor developments and share relevant insights with internal teams.

Requirements -

• Experience working with K-12 education, EdTech, educational content, curriculum, or learning technology is preferred.
• Strong client relationship and stakeholder management skills.
• Experience managing multiple accounts, projects, and client deliverables.
• Strong verbal and written communication, presentation, negotiation, and problem-solving skills.
• Experience identifying and supporting account growth, upselling, cross-selling, or renewal opportunities.
• Proficiency with CRM platforms and Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong organizational skills and ability to manage multiple priorities and deadlines.

Additional Information

• Travel: Up to 25% travel may be required based on client and business needs.
• Candidates must be authorized to work in the United States.
• The role requires regular interaction with clients and internal cross-functional teams.

Education

• Bachelor’s degree in Business, Marketing, Education, Communications, or a related field

Required Skills

Upselling Project Coordination Account Management Client Management