Client Engagement Lead – IT (Hybrid)

First Focus; United States; Hybrid; AUD 120,000 - 145,000; Full time

Benefits offered by this job

Competitive salary package including up to $145k

Free access to Uprise coaching

Flexible working for work-life balance

10 paid study days annually

Regular internal training

Tesla company car option

Regular social events

Job summary

A leading managed service provider in Australia is looking for a Client Engagement Manager to enhance client interaction and drive product adoption. The role requires strong communication, a data-led approach, and the ability to create targeted engagement strategies across multiple channels. Ideal candidates will have experience with CRM platforms and a focus on stakeholder management. This position offers a competitive salary, flexible working conditions, and a chance to shape client experiences.

Qualifications

• Experience in client engagement, customer success, or account management.
• Ability to translate complex technical concepts into clear messaging.
• Proven ability to design and execute multi‑channel engagement programs.

Responsibilities

• Develop strategies to increase stack attainment across the client base.
• Identify engagement gaps and design targeted initiatives.
• Create and execute a rolling client engagement calendar.

Skills

Client engagement

Strong communication skills

Data-led mindset

Experience with CRM

Multi-channel engagement design

Stakeholder management

Tools

HubSpot

ConnectWise

Job description

A leading managed service provider in Australia is looking for a Client Engagement Manager to enhance client interaction and drive product adoption. The role requires strong communication, a data-led approach, and the ability to create targeted engagement strategies across multiple channels. Ideal candidates will have experience with CRM platforms and a focus on stakeholder management. This position offers a competitive salary, flexible working conditions, and a chance to shape client experiences.