Client-Engaged Systems Engineer — Cloud & On-Prem

NetCov; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

NetCov is seeking a System Engineer to deliver a white-glove onboarding and project experience for our diverse client base. You will work across on-premises, hybrid, and cloud environments (Azure, AWS, M365), collaborating with clients, PMs, and internal teams to ensure flawless deployments and high client satisfaction.

You will lead technical efforts, document environments, and coordinate with vendors, while growing professionally in a fast-paced, client-centric MSP setting.

Qualifications

• 3-5 years of hands-on experience in systems and network engineering.
• Strong understanding of networking, virtualization, and cloud technologies (Microsoft 365, Azure, AWS).
• Proficient in managing Windows and/or Linux servers, Active Directory, and related infrastructure.
• Configuring and troubleshooting routers, switches, firewalls, and wireless technologies (Fortinet, Meraki, etc.).
• Excellent analytical and troubleshooting skills with a calm, structured approach under pressure.
• Ability to produce accurate, detailed technical documentation for both client and internal use.
• One associate- or mid-level certification, or completion of a relevant certification within 90 days of hire; an IT or Computer Science degree may substitute this requirement.

Responsibilities

• Plan, implement, and support a variety of client projects, including network upgrades, server migrations, firewall and switch configurations, virtualization, and Office 365 and Azure migrations.
• Collaborate with clients and third-party vendors to coordinate application upgrades, integrations, and transitions.
• Create and maintain thorough, standardized documentation of client environments.
• Ensure projects are executed efficiently, on schedule, and aligned with NetCov’s quality standards.
• Serve as the primary technical lead during onboarding and offboarding engagements, ensuring delivery and technical expertise throughout the process.
• Partner with the Project Manager to manage expectations, provide timely updates, and resolve challenges with professionalism and empathy.
• Deliver exceptional technical outcomes and ensure high levels of client satisfaction through every engagement.
• Serve as an escalation point for challenging technical issues that present themselves to System Specialists or other non-engineering resources during customer projects.
• Attend meetings with other technical company resources to solve immediate emergencies, threats, or outages.
• Collaborate with team members to ensure projects are handled appropriately.
• Participate in cross-department meetings to provide high-level technical solutions.
• Other duties as assigned

Skills

Networking

Cloud platforms

Server administration

Documentation

Troubleshooting

Education

IT/CS degree

Certification within 90 days

Tools

Fortinet

Meraki

Job description

NetCov is seeking a System Engineer to deliver a white-glove onboarding and project experience for our diverse client base. You will work across on-premises, hybrid, and cloud environments (Azure, AWS, M365), collaborating with clients, PMs, and internal teams to ensure flawless deployments and high client satisfaction.

You will lead technical efforts, document environments, and coordinate with vendors, while growing professionally in a fast-paced, client-centric MSP setting.