Senior Research Success Manager

Knit; New York (NY); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Equity options

Healthcare (medical, dental, and visão

Laptop provided

Technology stipend

401(k) with company match

Hybrid working

Job summary

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. The Research Manager will own and support customer relationships, deeply understand research needs, and drive high-quality deliverables to improve retention.

You will lead dedicated research at each account, scope projects, educate customers on Knit’s capabilities, present toplines to stakeholders, and contribute to product innovation for faster, stakeholder-ready insights.

Qualifications

• 5+ years of market research experience, with majority on the supplier side in a market research agency environment.
• Experience leading discovery and scoping calls, writing/ editing questionnaires, drafting analysis plans, and presenting stakeholder-ready toplines.

Responsibilities

• Serving as the dedicated research lead for all customers’ projects on assigned accounts.
• Drive in-depth project scoping to uncover objectives and context for project success.
• Educate customers on Knit’s capabilities and propose solutions to maximize project outcomes.

Skills

Market research

Client relationships

Discovery & scoping

Insights presentation

Startup experience

Job description

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. The Research Manager will own and support customer relationships, deeply understand research needs, and drive high-quality deliverables to improve retention.

You will lead dedicated research at each account, scope projects, educate customers on Knit’s capabilities, present toplines to stakeholders, and contribute to product innovation for faster, stakeholder-ready insights.