Client-Driven Order Entry & Customer Support Specialist

Pacific Office Automation Inc.

Tempe (AZ)

On-site

USD 38,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Matched 401k

Insurance plans

Job summary

Pacific Office Automation in Tempe, AZ is seeking a Customer Service & Order Entry Specialist to manage the full order lifecycle—from entry to fulfillment—ensuring accuracy and timely delivery. You will coordinate with production, vendors, and shipping while supporting sales teams and maintaining up-to-date customer records.

The ideal candidate has 2–5 years in print or related industries, strong communication, and meticulous attention to detail.

Qualifications

High school diploma or GED required; some college or related coursework preferred.
2–5 years of experience in the print industry or related fields is desirable.
Experience with order entry and customer communications is essential.
Proficiency with QuickBooks and Microsoft Office preferred.

Responsibilities

Serve as the main point of contact for customers, managing orders from entry through fulfillment.
Enter and maintain order details accurately in the order entry system and QuickBooks.
Coordinate with vendors, production, and shipping to ensure on-time and accurate delivery.
Prepare purchase requisitions, invoices, and billing documents; verify pricing and discounts.
Track project status, update customers on timelines, and resolve any issues or delays.
Maintain current customer information and account records.
Support sales and account managers by ensuring smooth communication and order accuracy.
Build strong relationships with clients and look for opportunities to expand business.